Open to opportunities

Ashley Anthony

@ashleyanthony

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Enterprise network specialist with 15+ years of experience.

South Africa

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What I'm looking for

I am looking for a role that values innovation and offers opportunities for leadership and growth.

I am an enterprise network specialist with over 15 years of experience in designing and supporting complex infrastructures. My expertise lies in Cisco technologies, fiber optic deployments, and managing multi-vendor environments. I have a proven track record of leading full infrastructure lifecycles, from technical execution to strategic planning, and I am ITIL-certified, skilled in ServiceNow-based service delivery, and adept at cross-functional team leadership.

Throughout my career, I have achieved significant cost savings and operational efficiencies. For instance, while working at WELA Empowerment Holdings, I directed IT operations for multiple coastal labs and negotiated vendor contracts that reduced costs by 20%. My commitment to excellence is reflected in my ability to maintain a 99.9% uptime for Cisco network infrastructures across remote sites, ensuring seamless operations for enterprise clients.

Experience

Work history, roles, and key accomplishments

Bills of Materials Pre-sales Specialist

CDW UK

Jul 2024 - Present (1 year)

Designed infrastructure solutions for global enterprises across Cisco/HPE/Dell ecosystems. Created 50+ technical Bills of Materials (BoMs) for SD-WAN deployments, achieving 15-25% cost savings.

Cisco Dell SD WAN Bills Of Materials Vendor Management Solution Design Technical Documentation Pre Sales

IT Infrastructure Engineer

WELA Empowerment Holdings

Mar 2022 - Present (3 years 4 months)

Directed IT operations for 8 coastal labs, negotiating vendor contracts (Dell/VMware/ISPs) to reduce costs by 20%. Implemented ServiceNow, improving ticket resolution by 35%.

IT Operations Dell VMWare ServiceNow ITIL Infrastructure Management Service Delivery Team Leadership

Field Network Engineer

WELA Empowerment Holdings

Oct 2021 - Present (3 years 9 months)

Maintained Cisco infrastructure (Catalyst 2960/9200) across 4 Sasol remote sites. Optimized WAN performance through QoS policies, achieving 40% latency reduction.

Cisco Catalyst Troubleshooting Infrastructure Support Network Engineering

ITIL Service Desk Analyst

AYO Technology Solutions

Jun 2018 - Present (7 years 1 month)

Achieved 90% SLA compliance for Cisco network tickets via ServiceNow. Coordinated hardware replacements for Catalyst 2960/9200 series switches.

SLA Cisco ServiceNow ITIL Service Desk Ticketing Customer Support IT Support

IT Project Manager

Ricinz Construction (Huawei Projects)

Oct 2016 - Present (8 years 9 months)

Led MTN fibre expansion projects, including civil works, splicing, and DOM box installations. Managed 2 subcontractor teams with 100% compliance to Huawei standards.

Project Management Huawei Standards Compliance Telecommunications Site Supervision

Technical Officer (Wholesale Division)

Telkom SA

Jul 2009 - Present (16 years)

Managed backbone infrastructure for enterprise/ISP clients, troubleshooting DSLAM, PPPoE, and VLAN issues. Optimized MPLS network performance through QoS adjustments, achieving 25% latency reduction.

MPLS PPPOE VLAN Backbone Enterprise Networking ISP

Team Leader (Business Broadband Support)

Telkom SA

Jul 2007 - Present (18 years)

Supervised a team of 12 technicians supporting SOHO networks. Developed troubleshooting playbooks adopted as official training materials, achieving 95% SLA compliance for business client escalations.

Team Leadership SOHO Networks Troubleshooting Playbook Development SLA Management Technical Training Customer Support Mentoring Process Improvement

Call Center Agent (Home Internet Support)

Telkom SA

Mar 2006 - Present (19 years 4 months)

Provided Tier 1 support for residential ADSL/Wi-Fi customers, ranking top 10 in customer satisfaction surveys. Resolved TCP/IP, NAT, and wireless interference issues.

Tier 1 Support TCP IP NAT Customer Satisfaction Technical Support Call Center Operations Problem Solving

Education

Degrees, certifications, and relevant coursework

University of South Africa

Business Administration, Business Administration

Studied Business Administration at the University of South Africa. Gained knowledge in various aspects of business management and operations.

Durban University of Technology

National Diploma, Information Technology

Completed a National Diploma in Information Technology at Durban University of Technology. Developed foundational skills in IT principles and practices.