Sinoxolo Mokolo

Ensured programs and projects were delivered within defined schedule, scope, cost, budget, and resources expectations, consistently achieving a 100% on-time delivery rate within budget constraints. Implemented robust project management methodologies, improving team efficiency by 30% through better resource management and risk mitigation. Managed and monitored the day-to-day delivery of IT services

Successfully managed and delivered client and system integration & infrastructure projects, including network redesign and site relocations, achieving zero cost overruns and 99% uptime. Developed and continuously updated project plans using Microsoft Projects, Monday.com, Jira, and Smartsheet. Led system integration efforts and managed cross-functional teams to ensure efficient resource allocation

Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones for IT initiatives, utilizing project management software to track progress. Maintained high performance levels for service-related processes, implementing improvement activities and taking ownership of critical incidents. Coordinated cross-departmental teams to streamline project workflows and ensured

Provided Level 2 and Level 3 IT support, efficiently resolving hardware, software, network, and system problems for end-users. Assisted with IT Project Management and procurement, maintaining detailed records of project progress and evaluating vendor performance. Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and timely completion.

Assisted in planning and executing IT-related projects from start to finish, coordinating schedules, resources, and timelines while reporting on milestones to stakeholders. Provided first-line IT support to employees, troubleshooting hardware and software issues, and assisting with system configurations. Maintained and updated technical documentation, tracked IT inventory, and ensured compliance w

Assisted with IT Project planning and coordination, contributing to various project phases and supporting the development of IT project requirements. Aided in the troubleshooting and resolution of technical issues, gaining hands-on experience in IT support processes. Collaborated with cross-functional teams to deploy and manage cloud-based applications and services.

Trained and supported staff and students in using e-learning tools and technologies effectively, demonstrating leadership and excellent communication skills. Managed the operation of the e-learning lab, ensuring a conducive learning environment for all users. Collaborated with faculty to integrate e-learning components into traditional curricula and assisted in the selection and procurement of e-l

Provided technical support and guidance to students using e-learning platforms, fostering a customer-focused approach. Conducted training sessions for faculty on e-learning technologies and best practices. Collaborated with faculty to develop and enhance e-learning curricula and tools, and supported administrative tasks related to course management.

Currently pursuing advanced research in the field of Informatics, demonstrating a commitment to continuous learning and a strong academic foundation in an information technology field. This programme further develops analytical and problem-solving capabilities essential for complex project environments.

Completed a Bachelor of Technology with a focus on IT Management, equipping with the strategic and operational knowledge required to manage IT projects effectively. This degree provides a strong technical subject background, enhancing the ability to understand and advocate for appropriate technologies.

Completed secondary education with a strong academic track record, providing the fundamental intellectual discipline and learning capacity necessary for higher education and professional challenges.

Acquired a National Diploma in IT Business Applications, establishing foundational knowledge in IT systems and their practical applications. This foundational technical education is critical for understanding software technologies and supporting project delivery.

Achieved a Master's degree focusing on the intersection of business and information technology, providing a comprehensive understanding of how IT systems drive organisational success. This academic achievement underpins a solid foundation in software engineering and information technology principles relevant to complex software projects.