Open to opportunities

Thakasa Pewa

@thakasapewa

Message

Experienced IT professional skilled in service desk support and project management.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to utilize my technical skills in project management while fostering a collaborative and innovative work environment.

I am an experienced IT professional with a robust background in service desk support, administration, and project assistance. My career has been defined by my ability to provide effective 2nd line support and troubleshoot complex technical issues for a large retail group. I excel in managing vendor relationships, ensuring compliance with SLAs, and contributing to IT hardware and software projects.

Currently, I work as a Service Desk Technician and Vendor Coordinator at Mr. Price Group, where I provide telephonic and email support to users across various locations. I am adept at maintaining detailed records, organizing meetings, and supporting end users both remotely and on-site. I am now seeking to leverage my technical expertise and administrative skills to transition into a project management role within the IT sector.

Experience

Work history, roles, and key accomplishments

Service Desk Technician

Mr. Price Group

Nov 2022 - Present (2 years 9 months)

Provided 2nd line telephonic and email support to users across retail stores, head offices, and distribution centres. Managed help desk requests and tickets, including logging, assigning, resolving, and escalating issues as required.

Microsoft Visio Internet Explorer Adobe Premiere Pro System Administration Active Directory Windows Installations And Configurations Project Management Bookkeeping CIDB

ICT Intern

University of Zululand

May 2022 - Present (3 years 3 months)

Provided ICT support to end users both remotely and on-site. Logged and troubleshooted ICT-related issues.

Active Directory Moodle Troubleshooting

Administrator

SAWEP Media

Mar 2020 - Present (5 years 5 months)

Managed client communications by answering phones and corresponding through email. Collaborated closely with other managers to smooth and improve office operations.

CIDB Bookkeeping Client Communication

Education

Degrees, certifications, and relevant coursework

University of Zululand

BCom, Management Information Systems

2018 - 2021

Completed a Bachelor of Commerce degree with a specialization in Management Information Systems. The curriculum provided a strong foundation in both business management and information technology, preparing for roles at the intersection of these fields.

St Catherine's Empangeni

National Senior Certificate, General Studies

2010 - 2014

Achieved a Grade 12 / National Senior Certificate, demonstrating proficiency across a range of subjects including Mathematics, Accounting, and Computer Applications Technology. This foundational education provided a strong academic base for further studies.