Sibonga Shabalala
@sibongashabalala
Experienced IT professional specializing in network infrastructure and operations.
South AfricaWhat I'm looking for
I am an IT professional with 15+ years of experience designing, supporting, and maintaining LAN, WAN, and cloud environments. I have extensive hands-on experience with routers, switches, firewalls, Microsoft Server, Exchange, Active Directory, and Microsoft 365.
I have led IT operations, managed vendor relationships and SLAs, and overseen ICT service delivery, tender processes, and asset lifecycles across healthcare and education sectors. I prioritize system performance, security, and high-quality stakeholder support.
My technical work includes network administration, system migrations, AV and CCTV support, backup systems (Veeam), VOIP, and on-site and remote troubleshooting. I have delivered ICT projects, managed budgets, and rolled out technologies across multi-site environments.
I hold a BCom in Information and Technology Management and certifications including CompTIA A+, Network+, and ITIL 4 Foundation. I am passionate about driving technology improvements and optimizing IT resources to improve organizational outcomes.
Experience
Work history, roles, and key accomplishments
ICT Service Delivery Coordinator
Mediclinic Newcastle
Jul 2023 - Present (2 years 4 months)
Oversee and maintain hospital network infrastructure, deliver remote IT support for staff, and implement technologies to improve operations and patient care while managing AD, Windows/Exchange servers and Cisco/HPE network devices.
Network Administrator
Majuba TVET College
Jan 2017 - Jul 2023 (6 years 6 months)
Maintained and optimised college networks across campuses, led technology deployments and tender/procurement processes, and managed vendor relationships and ICT budgeting.
Network and Technical Support
Incredible Connection
Apr 2016 - Dec 2016 (8 months)
Provided technical support and customer service, performed hardware/software upgrades, and diagnosed and resolved complex network and device issues for clients.
Network and IT Support Intern
Newcastle Municipality
Jun 2013 - May 2015 (1 year 11 months)
Resolved network issues and performed system migrations and upgrades while providing remote and in-person IT support to municipal staff to minimise downtime.
Migration Engineer
T-Systems / MIT (Transnet Project)
May 2012 - May 2013 (1 year)
Executed hardware/software upgrades and domain migrations for Transnet locations, providing remote and on-site support to ensure smooth transitions and system stability.
Sales Representative & IT Technician
Chaos Computers
Mar 2011 - Apr 2012 (1 year 1 month)
Sold computer hardware/software while providing technical support and performing system migrations and repairs, consistently meeting sales targets and maintaining product knowledge.
Education
Degrees, certifications, and relevant coursework
MAMANCOSA
Bachelor of Commerce, Information and Technology Management
2021 - 2024
Completed a Bachelor of Commerce in Information and Technology Management focused on IT management and business processes.
PEPEOPLECERT
Certificate in ITIL 4 Foundation, IT Service Management
2020 - 2020
Obtained the ITIL 4 Foundation certificate covering IT service management best practices and frameworks.
BCBoston City Campus
International Certification (CompTIA A+, CompTIA Network+), Computer and Networking Technology
2009 - 2010
Completed international certifications in computer and networking fundamentals including CompTIA A+ and Network+.
Availability
Location
South AfricaAuthorized to work in
Job categories
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