Ireti Adebisi

Delivered prompt and professional assistance to customers via email, addressing issues with precision and empathy. Escalated insights and challenges through appropriate internal channels and contributed to weekly team meetings.

Welcomed patients and attended to them accordingly, answered phone calls and emails, and followed up on patient results. Assisted with HMO authorization workflows and managed medical record requests.

Welcomed patients and attended to them accordingly, answered phone calls and emails, and followed up on patient results. Assisted with HMO authorization workflows and managed medical record requests.

Engaged in active listening with callers, confirmed or clarified information, and explained possible solutions. Supervised and promoted sales of products and services, and performed call monitoring and quality assessments.

Supervised and managed customer complaints by providing solutions within time limits. Managed the administrative department, prepared payrolls, and assisted executive management with meetings and reports.

Reviewed, researched, investigated, adjusted, and resolved errors made on CRM during the swap process. Identified fraudulent registrations and transactions and recommended anti-fraud processes.

Supervised and determined compliance of all information captured on the Customer Life Management platform using KYC database. Managed customer expectations and achieved customer satisfaction.

Supervised customer data on the Customer Life Management platform for corrections. Reviewed and resolved errors on CRM during the swap process and identified fraudulent registrations.

Completed Google Data Analysis certification on Coursera in 2021.

Completed IBM Data Analysis certification on Coursera in 2021.

Completed Learning Data Analytics certification on LinkedIn Learning in 2021.

Completed The Fundamentals of Digital Marketing certification by Google in 2021.

Completed Customer Service Problem Solving and Troubleshooting certification on LinkedIn Learning in 2020.

Completed Creating Positive Conversations with Challenging Customers certification on LinkedIn Learning in 2020.

Completed Customer Service Handling Abusive Customers certification on LinkedIn Learning in 2020.

Completed Building Rapport with Customers certification on LinkedIn Learning in 2020.

Completed SIM Swap Fraud Analyst Professional certification by MTN in Lagos in 2020.

Completed Data Fluency: Exploring and Describing Data certification on LinkedIn Learning in 2020.

Completed De-Escalating Intense Situations certification on LinkedIn Learning in 2020.

BSc in Political Science from the University of Lagos, completed in 2016.