Open to opportunities

Nneka Okereke

@nnekaokereke

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Customer-focused team lead with geophysics background and strengths in data analysis.

Nigeria

Message

What I'm looking for

I seek a role where I can lead customer-focused teams, apply data analysis to improve service outcomes, grow into broader customer success or management responsibilities, and work within a collaborative, learning-oriented company.

I am a customer-care team lead with a strong academic foundation in applied geophysics and geological science, complemented by postgraduate training in insurance and risk management.

I have led customer service teams at a major telecommunications company since 2018, supervising service workflows, SIM-related processes, and product sales while using company-approved applications and portals to resolve issues.

My background includes roles as a research assistant preparing reports for clients and as a financial advisor marketing life assurance products and servicing policyholders, demonstrating versatility across technical research and client-facing sales.

I pursue continuous professional development in data analysis (Excel, SPSS, AI), cybersecurity basics, HSE, and customer-service best practices, and I bring strong communication, analytical, presentation, and team-management skills to deliver results.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Team Lead

Current

Globacom Nigeria Limited

Mar 2018 - Present (7 years 11 months)

Supervise customer service operations including SIM swap, SIM registration, and product sales using company portals; ensure resolution of customer issues and adherence to procedures since March 2018.

Customer Service Team Leadership SIM Swap Sales Service Portal Troubleshooting

Research Assistant

Bhenard Hohr International

Jan 2022 - Present (4 years 1 month)

Researched and prepared reports on company projects for existing and prospective clients, supporting business development and client communications.

Research Report Writing Data Analysis Client Communication Market Research Presentation

Financial Advisor

First Bank Life Assurance

Oct 2013 - Feb 2015 (1 year 4 months)

Marketed life assurance products to prospective clients, provided policy advice and post-sale servicing, driving policy uptake and customer retention from Oct 2013 to Feb 2015.

Sales Client Servicing Relationship Management Lead Generation