At National Identity Management Commission (NIMC), I provide frontline customer service for NIN enrollment and process demographic and biometric information using digital identity platforms. By following electronic workflows and national data verification procedures, I reduced processing errors by 90%.
I also supervise Enrollment & Registration Centre operations, coordinating appointment schedules, customer flow, and staff. I use Google Workspace to maintain accurate records, generate daily operational logs, and streamline office workflows.
At MTN Telecommunications, I provided frontline technical and service support, processed and verified customer orders using Siebel CRM, MINSAT, and IMS, and de-escalated challenging customer interactions. Proactive follow-ups and feedback collection improved customer satisfaction scores by 70%.
At Union Assurance Ltd., I consulted with clients on insurance products and coverage, supported onboarding, and provided post-sale care. I hold a B.A. Education from Lagos State University and have completed training in customer service excellence and customer relationship management.
