Iqbal User

Owned and managed the developer and user documentation for over 30 UI Builder components, including Calendar, Schedule Recurrence, and Node Map. Worked with developers, product managers, and designers to standardize Readme and UI microcopy. Developed Claude skills to reduce first-draft development time and create knowledge transfer material based on source code and docs.

Owned the information architecture, development, and management for SDKs and Salesforce Lightning components. Implemented docs-as-code workflows to publish customer enablement material. Designed, storyboarded, and developed training material for the SDKs.

Managed documentation lifecycle for 30+ enterprise integration packs and authored 60+ troubleshooting guides. Recruited and onboarded a 5-person technical writing team.

Reduced SCADA testing workflow generation time by 90% through Excel automations. Designed standardized Baggage Handling System documentation suites deployed across 4 international hubs.

Co-founded the Technical Writing Center of Excellence to standardize authoring and governance. Designed and delivered structured authoring workshops for 17 project stakeholders.

Worked as a software engineer and technical writer, contributing to software development and documentation.

Conducted patent research and analysis to support intellectual property strategies.

Performed business analysis to support organizational decision-making and process improvements.

Completed a Bachelor of Engineering in Mechanical Engineering with a focus on Industrial Production.

Completed the International Project Management certification.