Surya Vallae
@suryavallae
Documentation and Knowledge Architect at TransUnion, delivering agentic AI platform documentation and improving knowledge findability by 300%.
IndiaWhat I'm looking for
At TransUnion, I head technical communications for the Platform Engineering Group, documenting critical services and preparing application teams for migrations. I also delivered the quick start guide for an internal agentic AI platform used to build, publish, and share AI agents.
I’ve improved Confluence information architecture and indexing, increasing user traffic by 400% and findability by 300%. For a file transfer service, I delivered end-user documentation and in-product copy, and piloted LLM-generated documentation from its code using Copilot in VS Code.
Earlier, I implemented docs-as-code with DocBook and Oxygen XML and delivered technical communications across several technology domains. I also founded Lotus Tech, which grew from 0 to 60 clients, and have published on AI-ready content and in a peer-reviewed SCOPUS Q2 journal.
Experience
Work history, roles, and key accomplishments
Head technical communications for the Platform Engineering Group, documenting 7+ critical platform engineering services. Authored migration documentation and established technical communications functions, including building a 3-writer team.
Career History | Enterprise technical communications and entrepreneurship
Various Companies
Jan 1998 - Feb 2021 (23 years 1 month)
Delivered technical communications for multiple companies including Oracle, Remote Tiger, Emerson Embedded Computing, Actifio, Convergys, GS Lab, Nevis Networks, and CMC Ltd. Program-managed 20+ technical communication projects per month with 8 global resources.
Founder
Lotus Tech
Jan 2015 - Dec 2020 (5 years 11 months)
Founded and scaled a communications startup from 0 to 60 clients and 1 to 3 employees, delivering strategic, crisis, and marketing communication. Helped customers raise INR 21 Crores in funding.
Education
Degrees, certifications, and relevant coursework
GITAM University
PhD, English Language Teaching/Corpus Linguistics
Pursuing a PhD in English Language Teaching/Corpus Linguistics, expected to complete in 2027.
MICA
Diploma, Digital Marketing
Earned a Diploma in Digital Marketing from MICA.
AI Prompting Essentials, AI Prompting
Certified in AI Prompting Essentials by Google.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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