Subhajyoti Banerjee
@subhajyotibanerjee
I lead enterprise software documentation through cloud transformation and AI workflows.
IndiaWhat I'm looking for
At C&R Software, I direct documentation strategy for enterprise debt collection and recovery software as it moves from on-premise deployments to cloud SaaS.
I create user documentation, developer API references, and configuration manuals for critical modules including Template Management, Callout Services, and FitComms. I use Oxygen XML Editor, Bitbucket, Claude AI, GitHub Copilot, and SurePath AI to support frequent Agile releases.
Previously, I led technical-writing delivery for FICO Platform architecture, built developer-contributory CMS workflows, and maintained large documentation sets. My earlier work at IBM, BMC Software, CA, and Soffront spans structured authoring, enterprise product documentation, mentoring, and single-sourcing.
Experience
Work history, roles, and key accomplishments
Senior Engineer - Technical Publications
C&R Software
Jun 2021 - Present (5 years 3 months)
Directs end-to-end documentation strategy for enterprise collection and recovery software, guiding teams through the architectural shift from on-premise to cloud SaaS. Drives daily technical content operations using Oxygen XML Editor and Bitbucket, embedding AI assistants into Agile sprints.
Senior Engineer - Technical Publications
Aug 2009 - Jun 2021 (11 years 10 months)
Led a documentation wing supporting the FICO Platform core architecture group, scaling delivery models and embedding QA/App teams into review cycles. Architected a developer-contributory CMS content delivery system maintaining 20+ document sets.
Authored structured documentation for IBM Rational Project and Portfolio Management product lines using Eclipse-based help tools. Mentored 4 junior information developers on Agile authoring standards.
Managed and maintained 10+ core user guides, installation guides, and online help manuals for BMC Performance Manager across multiple enterprise database and server platforms.
Technical Writer
Computer Associates (CA)
Jan 2003 - Dec 2004 (1 year 11 months)
Authored and maintained user guides and administrator manuals for eTrust Security Management product suite utilizing AuthorIT single-sourcing frameworks.
Technical Writer
Soffront Software Pvt. Ltd.
Jan 2003 - Dec 2004 (1 year 11 months)
Authored and maintained user guides and administrator manuals for enterprise CRM product suites utilizing AuthorIT single-sourcing frameworks.
Education
Degrees, certifications, and relevant coursework
Indian Merchants Chamber
Post Graduate Diploma in Business Management, Business Management
Post Graduate Diploma in Business Management from Indian Merchants Chamber, Mumbai.
University of Mumbai
Bachelor of Commerce, Commerce
Bachelor's Degree in Commerce from the University of Mumbai.
Pune University
Technical Writing Fundamentals, Technical Writing
Certification in Technical Writing Fundamentals from Pune University.
Dnyaneshwar Vidyapeeth
Usability & Interaction Design, Usability and Interaction Design
Certification in Usability and Interaction Design from Dnyaneshwar Vidyapeeth.
CEEP, Ministry of IT, Govt. of India
C/C++ Programming, Computer Programming
Certification in C/C++ Programming from CEEP, Ministry of IT, Govt. of India.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Website
gcsstars.comSalary expectations
Social media
Skills
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