Open to opportunities

Inês Ruivo

@insruivo

Message

Enthusiastic content moderator with expertise in customer support.

Portugal

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

I am a dedicated content moderator with a strong background in customer support and a passion for providing exceptional service. Currently, I work at Genpact, where I specialize in training AI algorithms to detect and flag prohibited content, ensuring a safe online environment for users. My role involves developing user education materials and creating reporting systems to monitor content moderation activities.

Previously, I gained valuable experience as an E-commerce Assistant, where I was responsible for cataloging products across multiple marketplaces and maintaining accurate product information. My educational background in Biology and my Master’s in Viticulture and Oenology have equipped me with a unique perspective on product management and customer engagement, particularly in the wine industry.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Genpact Trust and Safety

Feb 2022 - Present (3 years 5 months)

Trained AI algorithms to accurately detect and flag prohibited content as a T1 and T2 agent. Developed user education materials to inform users of content moderation policies and best practices.

Algorithms Content Moderation Policy Development Data Analysis Reporting Systems

E-commerce Assistant

Bpmg - Drinks and Consulting Lda

Nov 2020 - Feb 2023 (2 years 3 months)

Responsible for cataloging products on multiple marketplaces including Amazon, Rakuten, and FNAC. Maintained accurate product information and pricing using the Odoo platform, and managed data entry and inventory.

Shopify Odoo Inventory Management Data Entry

Customer Support Representative

Egor

Aug 2020 - Nov 2020 (3 months)

Provided inbound customer support for citizen card and passport services. Assisted clients with inquiries and ensured efficient processing of requests.

Customer Support Inbound Client Services Data Entry Problem Solving

Wine Shop Assistant

Casca Wines

Aug 2019 - Dec 2019 (4 months)

Performed sales and wine tastings, managing inventory effectively. Planned and executed wine tasting events with producers and clients.

Wine Tasting Inventory Management Event Planning Customer Service

Delicatessen Shop Assistant

Comida Independente

Feb 2018 - Feb 2019 (1 year)

Planned and executed wine tasting events with producers and clients. Provided expert wine service, including recommendation and pairing suggestions, and performed wine and food sales.

Wine Tasting Event Planning Customer Service

Education

Degrees, certifications, and relevant coursework

University of Porto

Bachelor of Biology, Biology

Studied the fundamentals of biology at the University of Porto. Gained a comprehensive understanding of biological sciences.

Engineering University of Lisbon

Master in Viticulture and Oenology, Viticulture and Oenology

Pursued advanced studies in viticulture and oenology at the Engineering University of Lisbon. Developed expertise in wine production and related fields.