Martina Mecozzi

I’m an operations and compliance professional with 3+ years of experience across content moderation, customer support, and client-facing roles in fast-paced, international environments. I manage high-volume workloads with precision, ensuring decisions stay aligned with internal guidelines, community standards, and international regulations.

In my current role as a Content Moderator, I review and moderate user-generated content across multiple platforms, identify and escalate policy violations and harmful content with high accuracy under tight deadlines, and support platform safety and service quality. I handle multilingual content (Italian, English, Portuguese) with cultural sensitivity, and I help improve workflows through structured feedback, reporting, and performance metrics analysis.

Previously, I worked as a Customer Support Specialist, resolving customer inquiries via email, chat, and social media while prioritising first-contact resolution and client satisfaction. I used Zendesk and Freshdesk to maintain accurate service records, contributed to internal knowledge bases, and supported process improvement and colleague training.