Open to opportunities

Angel Heredia

@angelheredia

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Detail-oriented content reviewer with expertise in data analysis.

Portugal

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What I'm looking for

I seek a dynamic role that values innovation and offers growth opportunities.

I am a dedicated professional with extensive experience in content moderation and customer support. Currently, I work as a Content Reviewer at Tech FireFly, where I ensure the quality and compliance of advertisement content for Google Ads. My attention to detail has allowed me to achieve over 99% in quality assessments consistently for more than 14 months. Additionally, I was selected for a top rater group to develop a project aimed at training a new AI algorithm, showcasing my ability to adapt and innovate in a rapidly changing environment.

Prior to this role, I provided KYC support at Trust Fractal GmbH, where I demonstrated resourcefulness and effectiveness in managing customer interactions and verifying documentation. My entrepreneurial spirit led me to found Varietales Wine Shop, the largest wine shop in my region, where I honed my skills in human resources, procurement, and client relations. My diverse background equips me with a unique perspective on both operational and customer-facing roles.

Experience

Work history, roles, and key accomplishments

Current

Content Reviewer / Ads Moderator

Current

Tech FireFly

Dec 2022 - Present (2 years 6 months)

Moderated advertisement content for Google Ads, ensuring compliance with strict guidelines. Achieved over 99% QA results consistently and contributed to a project for training an AI algorithm.

Content Moderation Google Ads Quality Assurance Compliance AI Training Workflow Management Data Analysis

KYC Customer Support

Trust Fractal GmbH

Nov 2021 - Jul 2022 (8 months)

Provided KYC support through various channels, performing due diligence and verifying legal documents. Developed innovative solutions and adapted to changing regulations.

KYC Customer Support Problem Solving Communication

Founder / Owner

Varietales Wine Shop

Dec 2014 - May 2021 (6 years 5 months)

Established and managed the largest wine shop in the region, overseeing HR, purchasing, and client relations for events. Achieved significant growth in annual revenue.

Business Development Human Resources Purchasing Event Management Financial Management Sales Strategy

Store Manager

Indusnort Plastic Industries

Sep 2012 - Oct 2014 (2 years 1 month)

Managed a branch of a leading plastic bag factory, responsible for recruitment, client management, and financial oversight. Implemented marketing campaigns and sales strategies.

Recruitment Client Management Marketing Campaigns Sales Strategy Team Leadership Operations Management

Education

Degrees, certifications, and relevant coursework

Google Digital Academy

Certification, Digital Marketing

2024 - 2024

Achieved Campaign Manager 360 certification, focusing on digital marketing strategies and campaign management.

Cisco Networking Academy

Certification, Information Technology

2024 - 2024

Completed English for IT I & II, enhancing language skills specifically tailored for the IT industry.

Cisco Networking Academy

Certification, Data Science

2023 - 2023

Studied Introduction to Data Science, gaining insights into data science methodologies and tools.

Cisco Networking Academy

Certification, Data Analytics

2023 - 2023

Completed Data Analytics Essentials, covering foundational concepts in data analytics and its applications.

Cisco Networking Academy

Certification, Networking

2023 - 2023

Completed Networking Basics, providing foundational knowledge in networking concepts and practices.

Google Career Certiﬁcates

Certification, Digital Marketing

2023 - 2023

Completed Digital Marketing Fundamentals, focusing on essential digital marketing strategies and tools.

Institución Cervantes

Higher Professional Technical Degree, Human Resources

2011 - 2013

Grade: 8.88/10

Completed a Higher Professional Technical Degree in Human Resources, focusing on various aspects of human resource management and organizational behavior.