Innocent Mercy

I am a customer-focused professional with experience across hospitality and retail, specializing in delivering exceptional guest experience and building strong customer relationships. I bring a proven ability to manage customer interactions, handle reservations and bookings, and resolve complaints efficiently.

At BLOW FISH HOTEL, I served as a Customer Experience officer—handling guest check-in and check-out, room reservations, payments, and daily operational reporting. I also follow up to ensure satisfaction, collect guest feedback, and coordinate with housekeeping, kitchen, and maintenance teams to maintain high service standards.

As a Client Relationship Executive / Supply Chain at GEOPLEX DRILLTEQ LIMITED, I improved customer satisfaction through timely order updates and accurate responses to invoices, payments, and account balances. I acted as a main point of contact for clients, handled service requests, reconciled accounts, and tracked service performance using CRM.

At MIMAS COUTURE, I combined customer service with virtual assistance—responding to inquiries across email, social media, live chat, and phone, supporting orders and returns, and processing sales transactions, refunds, and exchanges using POS systems. I also managed inventory, supported merchandising standards, and helped drive repeat business through strong customer relationship management.