Uduakabasi John

I’m an empathic, detail-oriented Customer Support and Client Experience professional with over 4 years of hands-on experience in guest relations, business administration, and client communication. I’m known for managing client interactions calmly, handling scheduling, and maintaining clear written communication.

In my Guest Service Agent role at Eden Hotels Ltd, I serve as the primary point of contact for corporate clients and guests in a high-volume environment. I manage corporate reservations and accounts using Opera, Micros, Dolea, and I coordinate cross-departmental communication to keep daily operations seamless.

Before that, as a Cashier at My Sugarland Supermarket, I delivered efficient service to hundreds of daily shoppers, resolved customer queries, and supported inventory organization and cash reconciliation using Enterprise software. I bring high-touch support, active listening, and independent problem-solving to every client interaction.