Open to opportunities

bariweremelo kienge

@bariweremelokienge

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Customer Service Representative and Virtual Assistant focused on customer satisfaction.

Nigeria

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What I'm looking for

I’m looking for a role where I can deliver proactive, customer-first support, use CRM and strong admin organization, and help improve satisfaction, loyalty, and repeat sales while working with a supportive team.

I’m a resourceful Customer Service Representative and Certified Virtual Assistant with 3+ years of experience delivering customer-centric support across hospitality, e-commerce, and food service.

I’ve improved customer satisfaction by 30% through timely, empathetic support, and I strengthen loyalty by driving repeat sales. In previous roles, I also reduced operational expenses by 20% by implementing cost-saving service workflows.

I’m highly organized and tech-savvy, with expertise in CRM systems, data entry, and email/calendar management. I handled daily customer support via phone, chat, and email while maintaining a 75%+ satisfaction rating and ensuring 98% accuracy in order processing, returns, and account updates.

I enjoy connecting with people and leading with a problem-solving mindset—I've optimized customer engagement by 25% by leading a small team, and supported internal coordination through CRM updates, data management, and reporting.

Experience

Work history, roles, and key accomplishments

Front Desk Officer

Umahs Hotel and Resort

Jan 2017 - Jan 2018 (1 year)

Served as the primary guest contact, managing bookings, guest inquiries, and check-ins to ensure a smooth, professional front-desk experience. Assisted with administrative duties to maintain front-office efficiency.

Front Desk Operations Attention To Detail Task Management Booking Management Recepción Check In Administrative Support Multitasking Active Listening

Virtual Assistant & Customer Support

E-Commerce Food Company

Provided daily customer support via phone, chat, and email, maintaining a 75%+ satisfaction rating by resolving issues efficiently. Managed order processing, returns, and account updates with 98% accuracy, supported CRM updates and data management/reporting, and helped develop customer loyalty programs that boosted repeat sales by 30%.

Phone Support Chat Email Support Attention To Detail Email Management Customer Service And Support Customer Support Order Processing Returns Management Account Updates CRM Data Management Reporting Customer Loyalty Programs

Customer Service Representative

Wilson’s Food and Confectionaries

Responded to customer inquiries and complaints, improving customer satisfaction by 30% through timely, empathetic support. Implemented service workflows that reduced operational expenses by 20% and led retention initiatives that increased loyalty and repeat orders by 15%, while improving service delivery efficiency by 25%.