Open to opportunities

Ekundayo Sunday

@ekundayosunday

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I resolve customer issues and manage online orders across email, chat, social media, and WhatsApp.

Nigeria

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What I'm looking for

I'm looking for customer support, client services, administrative, or virtual assistant work where I can resolve customer needs, manage tasks accurately, and contribute to a positive service experience.

I've supported customers and online sales at Eyekontact Limited and D’ Fashngarage, responding through email, WhatsApp, Instagram, and social media to resolve concerns and keep orders moving.

At D’ Fashngarage, I processed and fulfilled orders within 2–3 business days, handled refunds and cash transactions, and called customers directly when needed to restore confidence.

My front-desk experience at Mori Hotel & Suites and Swiss ’33 Hotel & Suites strengthened my ability to manage bookings, guest complaints, transactions, room-status updates, and end-of-shift reports.

More recently, I supported Platinum Global remotely by tracking high volumes of job applications, creating tailored cover letters, and coordinating tasks through Excel, Trello, and Slack.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Platinum Global

Sep 2025 - Jun 2026 (9 months)

Applied to a high volume of job openings daily on behalf of clients, tracking every submission for accuracy and follow-up. Reported daily progress and updates on Excel sheets and managed task assignments through Trello and Slack.

Excel Trello Slack Task Management Reporting

Customer Service Representative

Eyekontact Limited

Sep 2024 - Aug 2025 (11 months)

Engaged with customers through email, WhatsApp, and social media, offering friendly and helpful support. Resolved concerns quickly and worked with the fulfillment team to ensure timely order delivery.

Customer Support Email WhatsApp Social Media Problem Solving Fulfillment

Client Services Executive (Online)

D' Fashngarage

Jan 2021 - Sep 2023 (2 years 8 months)

Managed online sales through WhatsApp and Instagram, responding to customer inquiries and orders daily. Processed and fulfilled orders within 2–3 business days, resolved complaints, and handled cash transactions and refunds.

Online Sales WhatsApp Instagram Customer Service Order Processing Conflict Resolution Cash Handling

Front Desk Officer

Mori Hotel & Suites

Sep 2021 - Dec 2021 (3 months)

Answered phone calls, took messages, and handled room bookings. Attended to guest complaints, processed cash and cashless transactions, and compiled daily reports.

Room Reservations Guest Relations Cash Handling Reporting

Front Desk Officer

Swiss '33 Hotel & Suites

Apr 2020 - Nov 2020 (7 months)

Answered phone calls, took messages, and handled room bookings. Attended to guest complaints, processed cash and cashless transactions, and compiled daily reports.

Room Reservations Guest Relations Cash Handling Reporting