At Youche (Fashion), I responded to customer inquiries on Instagram, WhatsApp, and email, helping with product details, sizing, pricing, and orders. I also handled exchanges, alterations, and follow-up support.
I processed and tracked orders, shared updates, and communicated customer requests and delivery timelines to the production team.
At Echelon Heights Hotel, I assisted guests with check-in, check-out, reservations, and service requests. I prepared operational reports and records, and trained new front-desk team members on customer service standards and communication procedures.
At VIP Express Tourism Limited, I coordinated travel arrangements and bookings, processed payments, and maintained booking and transaction records. I also supported customers through the booking process and resolved service-related concerns.
