Indira Bulanbekova
@indirabulanbekova1
Multilingual project and operations manager driving scalable service delivery and SLA excellence.
What I'm looking for
I am a multilingual Project and Operations Manager with 4+ years leading US-based tech-enabled field service operations, managing high-volume workflows and distributed teams across multiple states.
I've managed up to 2,000 monthly service orders, led teams of 20+ contractors and staff, and consistently delivered strong customer satisfaction (97%) while maintaining predictable account P&L and monthly revenues of $150K–$200K in my portfolio.
My strengths include contract negotiation and renewal, billing and authorization oversight, launch and scale of regional operations, and process design that reduces repeat work and improves efficiency.
I am completing the Google Project Management Professional Certificate to deepen cross-functional leadership and continue building compliance-driven, client-focused operations that enable growth.
Experience
Work history, roles, and key accomplishments
Project Manager
Proper Service LLC
Jul 2024 - Present (1 year 5 months)
Manage ~1,200 monthly field service orders across six states, leading a 20-person team to ensure SLA compliance, accurate billing, and on-time collections while driving $150K–$200K monthly revenue and 97% customer satisfaction in portfolio areas.
Authorization & Billing Manager
Supreme Service LLC
Apr 2023 - Jun 2024 (1 year 2 months)
Managed authorizations and billing for 2,000+ monthly field service claims across 20+ states, improving insurer compliance, reducing claim denials, and maintaining 97% customer satisfaction and strong cost-per-job metrics.
Operations Lead
Axis OC Service
Dec 2022 - Apr 2023 (4 months)
Launched a new Orange County branch including hiring and partner onboarding, signed 11 B2B contracts generating $10K+ MRR, and delivered a growth plan that exceeded ROI targets by 50% within six months.
Senior Dispatcher
Axis Service LLC
Oct 2021 - Sep 2022 (11 months)
Managed daily dispatch and routing for 25+ technicians handling 150+ jobs/day, optimized scheduling workflows to reduce repeat visits, and documented best practices to support regional scaling.
Education
Degrees, certifications, and relevant coursework
Almaty Technological University
Bachelor of Science, Technology of Food Industry
2013 - 2017
Completed a Bachelor of Science in Technology of Food Industry on a full scholarship for academic excellence from September 2013 to July 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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