Open to opportunities

Indira Bulanbekova

@indirabulanbekova1

Message

Multilingual project and operations manager driving scalable service delivery and SLA excellence.

United States

Message

What I'm looking for

I seek a remote or hybrid role in operations or project management where I can scale field-service delivery, improve processes, lead cross-functional teams, and drive predictable revenue growth.

I am a multilingual Project and Operations Manager with 4+ years leading US-based tech-enabled field service operations, managing high-volume workflows and distributed teams across multiple states.

I've managed up to 2,000 monthly service orders, led teams of 20+ contractors and staff, and consistently delivered strong customer satisfaction (97%) while maintaining predictable account P&L and monthly revenues of $150K–$200K in my portfolio.

My strengths include contract negotiation and renewal, billing and authorization oversight, launch and scale of regional operations, and process design that reduces repeat work and improves efficiency.

I am completing the Google Project Management Professional Certificate to deepen cross-functional leadership and continue building compliance-driven, client-focused operations that enable growth.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Proper Service LLC

Jul 2024 - Present (1 year 5 months)

Manage ~1,200 monthly field service orders across six states, leading a 20-person team to ensure SLA compliance, accurate billing, and on-time collections while driving $150K–$200K monthly revenue and 97% customer satisfaction in portfolio areas.

Project Management SLA Management Vendor Management Billing & Collections Contract Negotiation Team Leadership Forecasting Service Delivery

Authorization & Billing Manager

Supreme Service LLC

Apr 2023 - Jun 2024 (1 year 2 months)

Managed authorizations and billing for 2,000+ monthly field service claims across 20+ states, improving insurer compliance, reducing claim denials, and maintaining 97% customer satisfaction and strong cost-per-job metrics.

Billing Claims Management Compliance Documentation Staff Training Revenue Assurance Process Improvement

Operations Lead

Axis OC Service

Dec 2022 - Apr 2023 (4 months)

Launched a new Orange County branch including hiring and partner onboarding, signed 11 B2B contracts generating $10K+ MRR, and delivered a growth plan that exceeded ROI targets by 50% within six months.

Branch Operations Onboarding Business Planning Sales Enablement Contract Management ROI Optimization

Senior Dispatcher

Axis Service LLC

Oct 2021 - Sep 2022 (11 months)

Managed daily dispatch and routing for 25+ technicians handling 150+ jobs/day, optimized scheduling workflows to reduce repeat visits, and documented best practices to support regional scaling.

& Customer Success Workflow Design Documentation Capacity Planning