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Thomas Owens

@thomasowens

Message

I lead operations and project delivery teams to improve service outcomes.

United States

Message

What I'm looking for

I'm looking to lead operations and project delivery in a fast-paced service environment, building high-performing teams, improving processes, balancing resources, and strengthening client and stakeholder relationships.

I've led daily operations and multi-team service delivery at ISI Language Solutions, aligning execution with business goals, capacity needs, and client expectations.

As a Senior Project Manager, I set priorities, balanced workloads, coached managers and staff, improved processes and quality standards, and served as a key client contact. I also identified operational risks, led business reviews, and reported results to senior leadership.

Across project management roles at ISI Translation Services, I maintained a 99%+ on-time delivery rate while coordinating internal teams and external vendors, strengthening accountability, and supporting scalable operational visibility through Smartsheet.

Experience

Work history, roles, and key accomplishments

Senior Project Manager

ISI Language Solutions

Apr 2022 - Dec 2025 (3 years 8 months)

Oversaw daily operations for multiple teams, ensuring efficient execution of services aligned with business goals. Led and supported managers and staff by setting priorities, balancing workloads, and monitoring performance.

Operations Management Team Leadership Resource Planning Client Relations Process Improvement Performance Metrics Risk Management Smartsheet