Looking for a job

Lauren Hill

@laurenhill2

Previously a Project Manager at Microsoft who coordinated language operations and tracked KPIs across multilingual programs.

United States

Message

What I'm looking for

operations, linguistics, customer-facing, and program/project roles, especially in remote, tech, healthcare, global environment, Operations Analyst, Program Manager, Business Operations Manager, AI Operations Manager, Language Specialist, Project Coordinator, vendor management

Experienced project manager professional with expertise in data quality, workforce performance analysis, process improvement, and cross-functional coordination across geographically distributed teams. 7+ years of managing vendor and stakeholder relationships, developing training programs, optimizing business processes, and supporting large-scale language technology and AI-focused operations.

Experience

Work history, roles, and key accomplishments

Medical Assistance Specialist 3

Jan 2024 - May 2025 (1 year 4 months)

Delivered high quality health care services and issue resolution for individual households. Independently analyzed and resolved complex eligibility determinations with compliance to federal and state regulations.

Healthcare Services Eligibility Determination Regulatory Compliance Issue Resolution Caseload Management

Business Operation Associate/ Transcription Lead

Microsoft

Nov 2020 - Dec 2023 (3 years 1 month)

Served as subject matter expert for transcription platforms, operational processes, and quality standards. Collaborated with leadership to improve operational guidelines and support AI and language technology initiatives.

Transcription Workflow Management Quality Assurance Process Improvement Cross Functional Collaboration AI Language Technology

Project Manager, Language Operations

Microsoft

Jan 2017 - Dec 2020 (3 years 11 months)

Coordinated project execution across internal stakeholders and vendors to ensure alignment on scope, timelines, and deliverables. Managed vendor relationships and monitored project performance across multiple languages and programs.

Project Management Vendor Management KPI Tracking performance reporting Quality Assurance Cross Functional Communication Resource Coordination

SalesForce CRM Intern

Custom Media

Mar 2015 - May 2015 (2 months)

Improved CRM data management processes through account restructuring and workflow optimization. Developed training documentation for account creation and management.

Salesforce Data Management Workflow Optimization Training Documentation Process Improvement

Education

Degrees, certifications, and relevant coursework

Massachusetts Institute of Technology

Certificate, Digital Marketing Analytics

2020 - 2020

Completed a Digital Marketing Analytics Certificate from the MIT Sloan School of Management in 2020.

University of Colorado at Boulder

Bachelor of Science, Business Administration

Earned a B.S. in Business Administration with a Global Business Certificate from the Leeds School of Business, and a B.A. in Japanese Language from the College of Arts and Sciences.