Open to opportunities

Ryan Hennick

@ryanhennick

Message

Experienced Services Order Manager Leader with a focus on team development.

United States

Message

What I'm looking for

I am looking for a role that allows me to lead teams, drive process improvements, and foster a collaborative work environment.

I am a highly motivated self-starter who thrives in active and dynamic work environments. With extensive experience in project management and team leadership, I have developed a strong expertise in field services, coaching, and excelling under pressure. My journey has been marked by a commitment to driving efficiency and revenue generation through effective team management and process improvement strategies.

Currently, I lead a team of ten order managers at Schneider Electric, where I provide daily coaching, mentorship, and skill development. I have successfully developed and executed training curricula for new hires and implemented strategies that enhance performance and meet key performance indicators. My previous roles have equipped me with a comprehensive understanding of managing the life cycle of field service orders, coordinating with various stakeholders, and ensuring accurate invoicing and project closeout documentation.

Experience

Work history, roles, and key accomplishments

Current

Services Order Manager Leader

Current

Schneider Electric

Jan 2024 - Present (1 year 6 months)

Led and managed a team of ten order managers, providing daily coaching, mentoring, and escalation management. Developed and executed new hire training curriculum, implementing process improvement strategies to drive efficiency and revenue generation.

Team Leadership Coaching Mentorship Escalation Management KPI Tracking Training Development Process Improvement Revenue Order Management

Services Order Manager

Schneider Electric

Jan 2021 - Present (4 years 6 months)

Managed the life cycle of field service orders with an active backlog of 175+ orders using various ERP software including Salesforce, ServiceMax, SAP, S4, and Q2C. Coordinated material delivery, install schedules, and managed project deviations, collaborating with stakeholders to achieve established KPIs and ensure accurate invoicing.

Order Management ERP Systems Salesforce ServiceMax SAP Project Coordination Financial Reporting Invoicing

Planning and Fulfillment Specialist

ABB, Inc.

Jan 2020 - Present (5 years 6 months)

Scheduled, assigned, and coordinated field engineers for all jobs in the west region. Responsible for tracking costs, managing project budgets, and invoicing all T&M jobs in the region.

Cost Tracking Budget Management Invoicing Project Management

District Finance Coordinator

ABB, Inc.

Jan 2011 - Present (14 years 6 months)

Executed labor and material procurement, tracking delivery, invoicing, and vendor relations. Supported the project closeout process by confirming customer PO data, verifying resource assignments and costs, and uploading invoices to customer portals for payment.

Procurement Vendor Management Closeout Process Financial Reporting

Director of Basketball Operations

University of Southern California, Men's Basketball

Jan 2009 - Present (16 years 6 months)

Managed comprehensive operational aspects for the University of Southern California Men's Basketball program. Coordinated team logistics, travel, and administrative tasks to ensure smooth program functioning.

Operations Management Logistics Coordination Team Management Administrative Support Program Management Event Planning

Education

Degrees, certifications, and relevant coursework

Schneider Electric

Associate Project Management Certificate, Project Management

Obtained an Associate Project Management Certificate from Schneider Electric in 2023. This certification enhanced skills in project management methodologies and practices.

Villanova University

Masters Certificate, Project Management

Completed a Masters Certificate in Project Management from Villanova University in 2015. This program provided advanced knowledge and skills in managing complex projects.

University of Arizona

BA, Communications

Earned a Bachelor of Arts in Communications from the University of Arizona in 2006. The curriculum focused on various aspects of communication theory and practice.