Tasha Atkins
@tashaatkins
Dedicated customer service professional with strong communication skills.
United StatesWhat I'm looking for
I am a highly motivated and reliable customer service professional with extensive experience in various roles across multiple industries. My career has been marked by a commitment to excellence and a passion for helping others. I have honed my skills in patient care, office administration, and customer support, consistently striving to exceed both personal and corporate goals.
Throughout my career, I have developed strong organizational and communication skills, allowing me to effectively manage customer inquiries and resolve issues. My experience includes working as a Patient Care Specialist at Walgreen-Alliance RX Pharmacy, where I assisted patients with their medication needs, and as an Office Administrator at HandyPro, where I managed scheduling and provided exceptional customer service. I take pride in my ability to handle difficult situations with patience and professionalism.
I am eager to join a progressive organization where I can contribute my skills and experience to foster a positive work environment and drive success. I believe in the importance of teamwork and am always ready to support my colleagues in achieving our shared objectives.
Experience
Work history, roles, and key accomplishments
Customer Care Floor Support/Analyst
DTE Energy-Strategic Staffing Solutions
Jan 2008 - Aug 2012 (4 years 7 months)
Established new residential/commercial accounts, answered billing inquiries, and created orders for utility services. Coached employees on job requirements and customer service, and resolved escalated customer issues.
Employment Verification Liaison
Manpower Temp. Service – Edcor (GM EVPP)
Oct 2002 - Jan 2003 (3 months)
Assisted General Motors retirees and employees in accessing employment and benefit information. Verified employment, processed authorizations, and performed general clerical duties.
Office Administrator
HandyPro
Managed office scheduling, supported franchise development, and provided extensive office and customer service support. Handled Starbucks commercial accounts and managed the company website, including posting blogs and articles.
CSR/Claim Administrator
Wage Works Corporation
Feb 2004 - Nov 2006 (2 years 9 months)
Provided customer service to participants and clients of the FSA program, reviewing claims and maintaining participant accounts. Assisted team leaders and trained new customer service representatives.
Patient Care Specialist
Walgreen-Alliance RX Pharmacy
Provided comprehensive patient care, including answering calls, ordering medications, and creating patient files. Explained medication details to patients and transferred complex inquiries to pharmacists.
Client Benefit Representative
Xerox
Jun 2014 - Nov 2015 (1 year 5 months)
Assisted retirees and active employees with medical, dental, and vision benefits, and handled Ford retiree pension inquiries. Provided general customer service, data entry, and website troubleshooting for employees.
Order Entry Clerk/Shipping & Receiving
Ever-Flex
Dec 2006 - Aug 2007 (8 months)
Entered doctor prescription orders for orthotics and managed the packing and shipping of orders to patients. Performed various general clerical duties to support daily operations.
Administrative Assistant
Aerotek-PPG Sterling Heights
Apr 2003 - Aug 2003 (4 months)
Provided administrative support, including general clerical duties and processing accounts payables. Maintained inventory and hazardous waste manifests, and provided order servicing for multiple locations.
Education
Degrees, certifications, and relevant coursework
Cooley High School
High School Diploma, General Studies
Graduated from Cooley High School.
University of Phoenix (online)
Associate's Degree, Business Marketing
Studied Business Marketing at the University of Phoenix (online).
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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