Aqila Griggs

Received incoming calls from patients with medication requests or questions, consulting with pharmacies on their behalf. Analyzed patient files and medication history to determine refill status and provided insurance support.

Assisted customers with the order process for new diabetic meters and verified current meters were functioning properly. Provided technical support for automated systems and processed payments for utility companies.

Managed all customer communication, including incoming phone calls, email correspondence, and web inquiries. Projected professionalism at first point of contact and communicated effectively with customers from diverse backgrounds.

Assisted customers with orders, returns, and exchanges through incoming calls. Helped customers resolve issues related to their orders and provided superior customer service.

Provided customer service and communication with customers and restaurant staff. Managed multiple orders and customers at one time, ensuring timely delivery of food orders.

Qualified customers for Rent to Own homes and new vehicles, creating rapport and probing for credit information. Corresponded with the company’s legal team about qualified customers.

Answered and directed phone calls, organized and scheduled meetings and appointments. Developed and maintained a comprehensive filing system.

Answered calls from customers that needed TV repair and arranged schedules and routes for 5 repair technicians. Corresponded with TV extended warranty companies regarding warranties for customers.

Grade: 4.0 GPA

Currently pursuing a Bachelor of Science in Business Administration. Focused on developing a strong understanding of business principles and management strategies. Maintained a perfect academic record with a 4.0 GPA.

Completed coursework towards a Bachelor of Arts in Communications. Gained foundational knowledge in media, public relations, and interpersonal communication. Studied various aspects of communication theory and practice.

Grade: 3.5 GPA

Earned a high school diploma with a strong academic performance. Achieved a 3.5 GPA upon graduation. Completed general studies curriculum.