Comfort Okereke

• Manage high volume inbound and outbound calls, resolving complex financial service inquiries for a lending and investment company.
• Guide customers through loan applications, interest rate questions, and repayment terms via live chat and email.
• Provide first-line technical support for the mobile app: Guiding user through onboarding, KYC document uploads/Verification, Investments, and resolvin

Managed end-to-end coordination and communications for the 'Beyond the Horizon Leadership & Business Masterclass" including registrations, onboarding, reminders, follow-ups, and issue resolution to ensure a seamless customer experience.

• Served as the primary point of contact for participants, responding to inquiries via phone, email, and messaging platforms while delivering timely, professional

- Delivered a warm and professional welcome to over 30 clients weekly, creating a positive first impression and enhancing the overall customer experience.

- Managed front desk operations and responded to over 60 client inquiries weekly via phone, email, and in person, ensuring timely, accurate, and customer-focused support.

- Scheduled and coordinated 150+ client appointments monthly, improving

- Coordinated 4,000+ patient appointments each month, ensuring efficient scheduling, reduced waiting times, and smooth patient flow.

- Served as the first point of contact for students and patients, responding to inquiries and providing accurate information about healthcare services, procedures, and appointments.

- Registered new patients, created and maintained medical records, and ensured accu

- Developed attention to detail and organizational skills in a fast-paced laboratory setting
- Managed and documented data with accuracy and confidentiality
- Demonstrated compassion and discretion in handling patient information

Completed the Google Project Management Professional Certificate, enhancing project management skills.

Took basic training on non-formal courses, which includes vision and dream analysis, financial management, business management, leadership power, self-awareness and actualization, emotional intelligence, communal living and responsibility tailored towards educating and empowering girls and women. 

Provided the institute’s administration with top-notch administrative supports as the class leader t

Pursued a Bachelor of Science in Biochemistry, gaining a strong foundation in the field.