Open to opportunities

Obadina Azeezat abiodun

@obadinaazeezatabiodu

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Customer-focused banking and operations professional driving service excellence.

Nigeria

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What I'm looking for

I seek a customer-focused role where I can improve service processes, build client relationships, and contribute to operational efficiency in a collaborative, growth-oriented organization.

I am a highly organized, detail-oriented professional with strong expertise in banking, finance, customer service, administrative support, and business operations. I consistently build rapport with clients, resolve issues with empathy, and streamline processes to improve efficiency.

At Guaranty Trust Bank I developed profitable client relationships, maintained deep product knowledge, and achieved industry-leading customer satisfaction metrics. I have a track record of exceeding customer satisfaction targets and contributing to revenue growth through upselling and cross-selling.

My background includes supervisory and operational roles in retail and supermarket environments and technical experience as a medical laboratory technician, where I handled specimens, maintained equipment sterility, and produced diagnostic reports. I implemented process improvements that reduced handling time and improved operational efficiency.

I hold certifications in Health, Safety and Environmental Management and Customer Service & Relationship Management, plus a Professional Certificate in Human Resource Management. I am adaptable, analytical, and committed to delivering exceptional service while supporting organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Guaranty Trust Bank

May 2023 - Present (2 years 10 months)

Developed profitable client relationships and resolved transaction issues, achieving a 98% customer satisfaction score and contributing to a 30% increase in customer retention through effective service and upselling.

Customer Service CRM Upselling Client Relationship Management Microsoft Office Communication Process Improvement

Classroom Teacher

Orie Secondary School

Nov 2021 - Oct 2022 (11 months)

Prepared and delivered lesson plans in biology and chemistry, used varied learning modalities to improve student engagement, and developed individualized supports during NYSC service.

Lesson planning Classroom Management Communication Curriculum Development Student Support

Customer Service Representative

Wiki Mart Supermarket

Dec 2020 - Oct 2021 (10 months)

Maintained high customer satisfaction by resolving product and service issues, recommending offerings to increase sales, and consistently exceeding operations targets by 10% month-over-month.

Customer Service Sales Complaint Resolution Product Knowledge Upselling Communication

Operations Supervisor

Total Bonjour Supermarket

Aug 2017 - Nov 2018 (1 year 3 months)

Supervised a team of 10+ staff, implemented process improvements to optimize procurement and warehouse operations, and reduced downtime by aligning reorders with sales trends.

Operations Management Team Supervision Procurement Vendor Management Process Improvement Data Analysis Inventory Management

Medical Laboratory Technician

Inland Specialist Hospital

Mar 2015 - Jul 2017 (2 years 4 months)

Processed and analyzed patient specimens across microbiology, chemistry, and hematology, maintained equipment sterility, and produced diagnostic reports to support clinicians.

Clinical Laboratory Specimen Processing Microbiology Hematology Equipment Maintenance Documentation

Education

Degrees, certifications, and relevant coursework

Lagos State Polytechnic

Higher National Diploma, Environmental Biology

Completed a Higher National Diploma in Environmental Biology at Lagos State Polytechnic, Ikorodu, with coursework focused on applied biological and environmental sciences.