Ilona Camilleri

Provided exceptional customer service through chat and email, resolving inquiries and issues while acting as a liaison between customers and internal teams. Developed a deep understanding of products and contributed to process improvements.

Responsible for responding to customers via social media platforms, filtering comments, and monitoring channels to maintain a positive brand reputation. Engaged with followers and utilized analytics tools to track feedback and engagement metrics.

Met customer needs by preparing beverages and snacks, ensuring satisfaction, handling cash, and providing excellent service in a fast-paced environment.

Ensured a positive dining experience by maximizing sales opportunities and maintaining high standards of food safety and sanitation.

Provided excellent customer service while maintaining knowledge of retail promotions and improving multitasking skills in a team environment.

Studied various aspects of igaming including editing tools, website design, customer satisfaction, advertising, and data analytics.

Focused on IT skills including the use of editing tools like Illustrator and Photoshop, computer software and hardware, and game programming.

Learned about marketing and advertising factors, enhancing understanding of market dynamics.

Covered topics such as targeting customers, sales communication, purchasing, general business, bookkeeping, and HR roles.

Completed secondary education with a focus on foundational skills necessary for further education and career development.