GMGiancarlo Minielli
@giancarlominielli
Customer support professional with expertise in client engagement.
MaltaWhat I'm looking for
I'm a dedicated customer support professional with extensive experience in providing exceptional service across various platforms, including online gaming and hospitality. My journey began in the fast-paced environment of customer service, where I honed my skills in problem-solving and communication, ensuring that every client interaction is positive and productive.
Currently, I work as a European Customer Advisor at BET365, where I manage customer inquiries and collaborate with cross-functional teams to enhance the overall customer experience. My previous roles have equipped me with a strong understanding of customer engagement strategies, and I take pride in my ability to resolve issues efficiently while maintaining high levels of customer satisfaction.
Fluent in both English and Spanish, I leverage my language skills to connect with a diverse clientele. I am passionate about continuous improvement and always seek opportunities to optimize processes and drive revenue growth through effective customer engagement initiatives.
Experience
Work history, roles, and key accomplishments
European Customer Advisor
Bet365
Apr 2024 - Present (1 year 2 months)
Provided exceptional customer support across multiple licenses including casino, sports betting, poker, and live dealers via phone, email, and live chat. Resolved customer issues promptly and efficiently, achieving high satisfaction levels. Handled Responsible Gambling controls, payment processing, and KYC verification.
Barista
Delizie Siciliane
Jan 2024 - Apr 2024 (3 months)
Prepared and served a range of coffee beverages according to established recipes and customer preferences. Maintained cleanliness and organization of the coffee station, ensuring compliance with health and safety standards. Provided exceptional customer service by greeting customers warmly and taking orders accurately.
Concierge Support Agent (Outbound)
Vittoria Services
Jan 2023 - Jun 2023 (5 months)
Spearheaded campaigns to engage customers through promotional offers, loyalty programs, and targeted communications. Collaborated with marketing and sales teams to develop customer acquisition and retention strategies. Utilized customer feedback and data analysis to optimize campaign effectiveness and drive revenue growth.
Customer Support Agent
Vittoria Services
Jan 2022 - Jan 2023 (11 months)
Provided exceptional customer support across multiple platforms including casino, sports betting, poker, and live dealers. Managed customer accounts, processed deposits/withdrawals, and resolved chargeback inquiries. Demonstrated fluency in Spanish to effectively communicate with Spanish-speaking customers.
Barman
Manouche Bakery
Mar 2020 - Mar 2021 (1 year)
Prepared and served alcoholic and non-alcoholic beverages to customers. Maintained cleanliness and organization of the bar area, including stocking and inventory. Provided customer service to patrons.
Barman
Ubistrot
Jun 2019 - Jan 2020 (7 months)
Prepared and served beverages and food items to patrons. Assisted with seating, taking orders, and ensuring customer satisfaction. Maintained service areas.
Barman
Naar Restobar
Jun 2018 - May 2019 (11 months)
Prepared and served beverages and food items to patrons. Assisted with seating, taking orders, and ensuring customer satisfaction. Maintained service areas.
Education
Degrees, certifications, and relevant coursework
Giancarlo hasn't added their education
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Availability
Location
MaltaAuthorized to work in
Job categories
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