Giancarlo MinielliGM
Open to opportunities

Giancarlo Minielli

@giancarlominielli

Customer support professional with expertise in client engagement.

Malta

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I'm a dedicated customer support professional with extensive experience in providing exceptional service across various platforms, including online gaming and hospitality. My journey began in the fast-paced environment of customer service, where I honed my skills in problem-solving and communication, ensuring that every client interaction is positive and productive.

Currently, I work as a European Customer Advisor at BET365, where I manage customer inquiries and collaborate with cross-functional teams to enhance the overall customer experience. My previous roles have equipped me with a strong understanding of customer engagement strategies, and I take pride in my ability to resolve issues efficiently while maintaining high levels of customer satisfaction.

Fluent in both English and Spanish, I leverage my language skills to connect with a diverse clientele. I am passionate about continuous improvement and always seek opportunities to optimize processes and drive revenue growth through effective customer engagement initiatives.

Experience

Work history, roles, and key accomplishments

BE
Current

European Customer Advisor

Bet365

Apr 2024 - Present (1 year 2 months)

Provided exceptional customer support across multiple licenses including casino, sports betting, poker, and live dealers via phone, email, and live chat. Resolved customer issues promptly and efficiently, achieving high satisfaction levels. Handled Responsible Gambling controls, payment processing, and KYC verification.

DS

Barista

Delizie Siciliane

Jan 2024 - Apr 2024 (3 months)

Prepared and served a range of coffee beverages according to established recipes and customer preferences. Maintained cleanliness and organization of the coffee station, ensuring compliance with health and safety standards. Provided exceptional customer service by greeting customers warmly and taking orders accurately.

VS

Concierge Support Agent (Outbound)

Vittoria Services

Jan 2023 - Jun 2023 (5 months)

Spearheaded campaigns to engage customers through promotional offers, loyalty programs, and targeted communications. Collaborated with marketing and sales teams to develop customer acquisition and retention strategies. Utilized customer feedback and data analysis to optimize campaign effectiveness and drive revenue growth.

MB

Barman

Manouche Bakery

Mar 2020 - Mar 2021 (1 year)

Prepared and served alcoholic and non-alcoholic beverages to customers. Maintained cleanliness and organization of the bar area, including stocking and inventory. Provided customer service to patrons.

UB

Barman

Ubistrot

Jun 2019 - Jan 2020 (7 months)

Prepared and served beverages and food items to patrons. Assisted with seating, taking orders, and ensuring customer satisfaction. Maintained service areas.

NR

Barman

Naar Restobar

Jun 2018 - May 2019 (11 months)

Prepared and served beverages and food items to patrons. Assisted with seating, taking orders, and ensuring customer satisfaction. Maintained service areas.

Education

Degrees, certifications, and relevant coursework

Giancarlo hasn't added their education

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Tech stack

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Giancarlo Minielli - European Customer Advisor - Bet365 | Himalayas