mi ma

I am a bilingual (Japanese/English) customer service specialist with over five years of international experience across iGaming, aviation, and retail industries. I excel at managing multilingual inquiries via phone, email, and live chat while maintaining high customer satisfaction.

My technical proficiency includes CRM platforms such as Salesforce, Amadeus, and PaymentIQ, and I am comfortable working in both WFH and WFO environments. I have a consistent track record of resolving complaints professionally and improving operational accuracy.

In previous roles I contributed to achieving the company's highest customer satisfaction rating at Eastrock Group and supported complex bookings and loyalty issues for Air France–KLM while at BlueLink Group. I also have hands-on retail and supervisory experience managing daily operations, staff schedules, and stock control.

I hold a Bachelor’s degree in Psychology and an Advanced Diploma in Tourism, and I bring strong interpersonal, organizational, and problem-solving skills. I am motivated to join teams where I can continue to enhance customer experience and contribute to process improvements.