mar ocampo
@marocampo
Marketing & communications professional building growth through digital storytelling and customer impact.
What I'm looking for
I’m a results-driven marketing and communications professional with experience spanning hospitality management, sales, customer service, and digital marketing. Based in Malta as a digital nomad, I combine a foundation in Social Communications, Journalism, and Fashion Marketing with a hands-on, customer-first approach.
From 2018 to 2023, I managed daily operations in high-volume bars and restaurants, coordinating teams and delivering consistently strong service. I handled inventory, supplier relationships, and financial reporting to support profitability, while building repeat customer retention through personalized, relationship-driven service.
Before that, I strengthened my commercial and service skills in fast-paced environments—handling high-volume inbound and outbound calls while meeting and exceeding KPI targets. As a Sales Executive across various industries, I drove revenue growth through consultative selling, matching customer needs to the right products and services.
Today, I’m actively studying online marketing and cryptocurrency investment, and I’m applying my marketing and copywriting strengths to digital initiatives. I’m adaptable, self-motivated, bilingual, and fully equipped for remote work, and I’m especially interested in digital marketing and e-commerce for fashion and lifestyle brands.
Experience
Work history, roles, and key accomplishments
Hospitality Operations
Bars & Restaurants
Jan 2018 - Jan 2023 (5 years)
Managed daily operations, staff coordination, and high-volume customer service while handling inventory, suppliers, and financial reporting to support profitability. Built client relationships that increased repeat customer retention through personalized service.
Customer Service Representative
Call Center
Jan 2016 - Jan 2018 (2 years)
Handled high-volume inbound and outbound calls, resolving customer inquiries efficiently in a fast-paced environment. Consistently met and exceeded customer service KPIs, including satisfaction scores and resolution time.
Sales Executive
Various Industries
Jan 2014 - Jan 2016 (2 years)
Drove revenue growth through consultative selling and client relationship-building across competitive markets. Assessed customer needs, matched them with appropriate products and services, and consistently achieved monthly sales targets.
Education
Degrees, certifications, and relevant coursework
Self-directed study (unspecified provider)
Self-directed study, Online Marketing & Cryptocurrency Investment
2024 -
Self-directed study in online marketing and cryptocurrency investment, ongoing since 2024.
Unspecified institution, Colombia
Specialization, Fashion Marketing
Completed a Fashion Marketing specialization in Colombia.
Unspecified institution, Colombia
Bachelor's degree, Social Communications & Journalism
Completed a bachelor's degree in Social Communications and Journalism in Colombia.
Availability
Location
Authorized to work in
Job categories
Skills
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