Open to opportunities

Slavica Nikolova

@slavicanikolova

Message

Dedicated betting attendant with strong customer service skills.

Malta

Message

What I'm looking for

I seek a dynamic role in customer service where I can leverage my skills and grow professionally.

I am a dedicated professional with extensive experience in the gaming and customer service industries. Currently, I work as a Betting Attendant at MGM Media Games Malta, where I excel in welcoming customers, explaining betting options, and ensuring a smooth operation of the betting environment. My role involves utilizing computerized systems for transactions and maintaining a clean and organized shop, which has honed my attention to detail and customer engagement skills.

Previously, I served as a Betting Operator at Sport-Life Trade DOO, where I was responsible for overseeing compliance with gaming regulations and training new employees. My ability to address customer complaints and ensure satisfaction contributed to a positive gaming experience. Additionally, my diverse background includes roles in telemarketing, real estate, and as a self-employed make-up artist, showcasing my versatility and strong communication skills across various sectors.

Experience

Work history, roles, and key accomplishments

Current

Betting Attendant

Current

MGM Media Games Malta

Jan 2021 - Present (4 years 6 months)

Responsible for welcoming customers, explaining betting odds, and using computerized systems to manage bets and payouts. Ensured the shop was clean and well-stocked, provided product information, and reported suspicious activities.

Customer Service Communication Problem Solving Compliance Monitoring

Betting Operator

Sport-Life Trade DOO

Jul 2015 - Oct 2019 (4 years 3 months)

Monitored compliance with gaming rules, addressed customer complaints, trained new employees, and managed cash operations in the casino environment. Ensured customer satisfaction and maintained gaming equipment.

Customer Service Compliance Monitoring Staff Training Cash Management Problem Solving Communication Gaming

Make-Up Artist

Self-Employed

Jan 2018 - Feb 2018 (1 month)

Provided makeup services to clients, creating custom looks based on individual specifications. Maintained knowledge of beauty trends and collaborated with stylists to ensure cohesive aesthetics.

Telemarketer

Top-Shop

Mar 2014 - Mar 2015 (1 year)

Conducted cold calls to sell products, answered incoming customer inquiries, and recorded sales information. Utilized scripts to effectively communicate product benefits and address customer concerns.

Sales Cold Calling Customer Communications Persuasion Problem Solving

Secretary

Real Estate Agency

Jan 2013 - Apr 2013 (3 months)

Managed front-of-house duties, maintained filing systems, handled correspondence, scheduled appointments, and organized meetings. Ensured efficient office operations and supported team communication.

Office Management Communication Scheduling Organizational Skills Customer Service