AOAkira Orikasa
@akiraorikasa
Multilingual customer support advisor with digital marketing expertise.
MaltaWhat I'm looking for
I'm a dedicated customer support advisor with experience in both English and Japanese, currently based in Malta. My journey began in the hospitality sector, where I honed my interpersonal skills as a front desk clerk, ensuring guest satisfaction and efficient service. Transitioning into the gaming industry, I excelled as a game presenter, where I engaged players and created an enjoyable gaming atmosphere.
Most recently, I worked as a customer support advisor at East Rock Group, where I responded to inquiries and collaborated with internal teams to resolve complex issues. My educational background in digital marketing complements my hands-on experience, equipping me with the skills to effectively support users and enhance their experience. I am passionate about leveraging my multilingual abilities and customer service expertise to contribute positively to a dynamic team.
Experience
Work history, roles, and key accomplishments
Game Presenter
Evolution Gaming
Jun 2022 - Mar 2024 (1 year 9 months)
Presented casino games such as Blackjack and Baccarat, engaging with players through chat. Maintained an enjoyable environment and ensured compliance with company standards.
Customer Support Advisor
East Rock Group
Dec 2023 - May 2024 (5 months)
Responded to customer inquiries in English and Japanese via email and chat. Collaborated with internal teams to escalate and follow up on complex cases. Performed KYC checks and identity verification in line with regulatory requirements.
Customer Support Agent
Talent World Group Plc.
Oct 2022 - Feb 2023 (4 months)
Supported app users with login issues and technical problems via email. Escalated issues to supervisors and translated user feedback between Japanese and English.
Front Desk Clerk
Kabushiki gaisha Develop
Jun 2021 - Jan 2022 (7 months)
Greeted guests and responded to inquiries efficiently. Managed payment methods and liaised with housekeeping to ensure room readiness.
Sales / Customer Service
Kabushiki gaisha Right Tsushin
Feb 2017 - Mar 2018 (1 year 1 month)
Prospected new customers through referrals and sales calls. Provided professional advice and developed sales plans to exceed quotas.
Kitchen Staff
Kabushiki gaisha Big Boy Japan
Mar 2013 - Feb 2015 (1 year 11 months)
Maintained cleanliness in food service areas and assisted kitchen staff to ensure quality food service.
Education
Degrees, certifications, and relevant coursework
ICE MALTA
Diploma of Digital Marketing, Digital Marketing
2023 - 2024
De La Salle University - Dasmarinas
Bachelor of Science, Entrepreneurship
2019 - 2022
Pursued a Bachelor of Science in Entrepreneurship but took a leave of absence.
Nagareyama Minami High School
High School Diploma, General Education
2012 - 2015
Completed a general course of study at Nagareyama Minami High School.
Tech stack
Software and tools used professionally
Availability
Location
MaltaAuthorized to work in
Job categories
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