Open to opportunities

Alexandra Szabo

@alexandraszabo1

Customer service and sales professional delivering personalized support and strong results in fast-paced retail and concierge roles.

Malta

Message

What I'm looking for

I am seeking a customer-facing role where I can use my sales and concierge experience to improve satisfaction, coach teams, and support operational excellence.

I am a dedicated customer service and sales professional with several years' experience across retail, concierge and public-service environments in London and Malta. I consistently deliver personalized support, resolve complex issues, and maintain high customer-satisfaction levels.

My background includes supervisory and shop‑supervisor roles, concierge work for high‑profile clients, and frontline customer support for Transport for London and the NHS Covid line. Notable achievements include maintaining a 97% customer satisfaction rating and increasing store sales through staff coaching and operational improvements.

I bring strong communication, multitasking and technical skills (booking systems, Microsoft Office, Teams), a GDPR‑aware approach to client data, and a calm, empathetic manner suited to high‑pressure settings. I seek to apply my people‑focused approach to roles that value customer loyalty and operational excellence.

Experience

Work history, roles, and key accomplishments

Concierge

Mazars

Jul 2023 - Dec 2023 (5 months)

Greeted and assisted high-profile guests with personalized service, managed bookings and calls to reduce waiting time, and handled admin tasks while ensuring GDPR-compliant filing.

Customer Service Guest Relations Microsoft Excel GDPR Telephone Skills Microsoft Teams Administrative Support

Customer Service Agent

Transport for London

Aug 2022 - Dec 2022 (4 months)

Responded to customer inquiries and complaints via chat, provided product and order information, and collaborated with teams to improve processes and customer satisfaction.

Customer Support Chat Support Microsoft Teams Empathy Process Improvement Communication Data Collection

Inbound Call Handler

Cordant People

Oct 2021 - Jul 2022 (9 months)

Handled NHS Covid line enquiries from home, logged call details in secure systems, and achieved a 97% customer satisfaction rating within eight months.

Inbound Calls Data Entry Customer Satisfaction Communication Time Management

Shop Supervisor

Ahimsa The Vegan Cafe

Oct 2019 - Jul 2022 (2 years 9 months)

Coached and mentored junior retail staff, managed visual merchandising and staff scheduling, and performed security checks to ensure health and safety compliance.

Supervision Visual Merchandising Scheduling Health & Safety Team Management

Sales Advisor

Wonderduck Agancy Ltd

Sep 2016 - Apr 2018 (1 year 7 months)

Delivered customer service that achieved 100% satisfaction, exceeded sales targets by 10%, and increased store sales by 5% through product presentations and supplier liaison.

Sales Customer Service Staff Supervision Product Presentations Cash Handling

Store Supervisor

Maichai

Mar 2018 - Present (7 years 8 months)

Supervised staff, liaised with suppliers, managed opening/closing procedures, and contributed to a 5% sales increase in the first month through improved supplier coordination.

Staff Supervision Store Operations Sales Growth Presentation Attention To Detail Inventory Coordination