TDtar daniella
@tardaniella
Experienced professional transitioning into customer support with strong communication skills.
MaltaWhat I'm looking for
I am an experienced professional with a diverse background in beauty, hospitality, and retail. Currently, I am transitioning into customer support, where I can leverage my strong communication, problem-solving, and team management skills. I excel at delivering exceptional service and fostering positive customer relationships, ensuring that every client feels valued and understood.
Throughout my career, I have developed a results-oriented mindset and a customer-first approach. My experience as an educator and nail technician has equipped me with the ability to handle inquiries, provide personalized feedback, and manage customer concerns effectively. I am passionate about continuous learning and growth, and I am eager to bring my skills to a new role in customer support.
Experience
Work history, roles, and key accomplishments
Nail Technician
Nail Impress by Toyah
Feb 2022 - Present (3 years 4 months)
Delivered beauty services including manicures and nail art while ensuring hygiene and providing excellent customer service. Managed appointments and educated clients on nail care.
Educator
Nail Impress Academy
Jul 2024 - Present (11 months)
Responsible for handling inquiries about courses, creating presentations, and teaching students. Provided personalized feedback and monitored student progress.
Retail Shop Manager
Monsoon Accessorize
Jan 2019 - Jan 2020 (1 year)
Oversaw daily operations, drove sales, and ensured excellent customer service. Managed staff, inventory, and store performance.
F&B Server
Corinthia Hotel San Gorg, Henry J Beans
Feb 2015 - Jun 2017 (2 years 4 months)
Provided excellent service to guests, managed orders, and processed payments. Built strong relationships with customers to enhance their dining experience.
F&B Supervisor
Corinthia Hotel San Gorg, Henry J Beans
Mar 2018 - Feb 2022 (3 years 11 months)
Managed restaurant operations, trained staff, and ensured exceptional customer service. Handled guest complaints and maintained a clean dining environment.
Education
Degrees, certifications, and relevant coursework
Academy Guru
Advanced Insights, iGaming Customer Support
2025 - 2025
Completed a course focused on safer gambling practices, enhancing understanding of responsible gaming and customer support in the iGaming industry.
Academy Guru
Customer Support Essentials, iGaming Customer Support
2025 - 2025
Participated in a course that provided essential skills for customer support in the iGaming sector, focusing on effective communication and problem-solving.
Academy Guru
Online Casino Bonuses, iGaming Customer Support
2025 - 2025
Engaged in a course that explored online casino bonuses, aimed at improving customer service and support in the iGaming industry.
Tech stack
Software and tools used professionally
Availability
Location
MaltaAuthorized to work in
Website
casino.guru/academyJob categories
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