Looking for a job

ilke aslı

@ilkeasli

I coordinate large-scale education operations, improve customer experiences, and drive sales across IT education programs.

Turkey

Message

What I'm looking for

I'm looking for opportunities where I can improve operational efficiency, customer experience, and team performance while continuing to grow through new challenges and responsibilities.

At Kodland, I coordinate end-to-end education operations for 400+ instructors, managing group creation, instructor assignments, student matching, and backoffice workflows.

I previously led the Live Chat customer support team at Kodland, resolving customer requests, managing refund-related crises, and improving retention through CRM-driven processes. I also review customer communications and ticket controls as a Quality Assurance Specialist to strengthen service quality.

In B2C IT education sales at Kodland and GoITeens, I generated approximately $70,000 in revenue by matching customers with software and design courses. I also teach English privately and bring experience supporting media and public relations at Abdullah Gül University.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Specialist

Current

Kodland

Dec 2024 - Mar 2026 (1 year 3 months)

• Customer representative communication with clients is analyzed.
• Efforts are made to develop professional approaches.
• Communication processes are optimized and improved.
• Ticket controls ensure accuracy and efficiency in operations.
• Strategic evaluations enhance communication quality.
• These efforts support achieving company objectives.

CRM Customer Service Customer Success Customer Success Management Customer Experience Customer Support Customer Relationship Management Customer Satisfaction Quality Assurance Quality Management Quality Control Quality Assessment Quality Review

Current

Operational Assistant

Current

Kodland

Mar 2026 - Present (6 months)

Managing end-to-end planning, coordination, and sustainability of large-scale education operations involving 400+ instructors. Overseeing group creation, instructor assignments, and student/group matching to optimize capacity management.

Excel Data Analysis Reporting Operations Management capacity management

Customer Support Manager

Kodland

Jun 2024 - Mar 2026 (1 year 9 months)

• Live Chat Team Leader at Kodland
• Managed customer requests, crisis resolution, refunds, and retention.
• Improved customer satisfaction and re-engaged inactive clients.
• Used AmoCRM, Omnidesk, Bitwarden, Slack, and Microsoft Office.
• Strong multitasking, time management, communication, and teamwork.
• Skilled in crisis management, refund prevention, and cost-saving.

CRM Customer Service Customer Success Customer Success Management Customer Experience Customer Support Customer Relationship Management Customer Satisfaction

B2C Sales Specialist

GoiTeens

Jan 2024 - Jun 2024 (5 months)

• Generated ~$20,000 revenue in 5 months by acquiring and re-engaging customers.
• Promoted Scratch, Python, and HTML courses based on customer goals.
• Developed sales strategies using ZOHOCRM and BackOffice.
• Increased customer satisfaction and retention through personalized consultancy.

B2C Sales Specialist

Kodland

Jun 2023 - Jan 2024 (7 months)

•Generated ~$50,000 in 8 months through B2C IT/software education sales.
•Promoted Python, Lua, and Blender courses via cold calls and Zoom.
•Built customer relationships through needs analysis and follow-ups.
• Closed sales through persuasion and expanded the customer portfolio.
• Trained team members through webinars and one-on-one sessions.
• Delivered excellent customer experiences in English.