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Ruscalab Katya

@ruscalabkatya

Support and operations specialist managing client inquiries and creating digital training materials in Russian, Turkish, and English.

Turkey

Message

As a Language & Client Communication Consultant, I manage client communication and user inquiries, provide structured language and support assistance, and create digital training materials in Russian, Turkish, and English.

At İçtaş Astaldi, Turkey & Russia, I coordinated administrative, technical, and operational workflows across departments and managed documentation and cross-border communication. Earlier, I handled booking requests and customer support at international 4–5-star hotels, including Park Inn, where I was recognized as Employee of the Month.

Experience

Work history, roles, and key accomplishments

Current

Language & Client Communication Consultant

Current

Self Employed

Jan 2024 - Present (2 years 8 months)

Managed client communication and user inquiries, provided structured language and support assistance, and created digital training materials in Russian, Turkish, and English.

Client Communication User Support Training Materials Russian Turkish English

Head of Technical Department (PTO)

İçtaş Astaldi

Jan 2013 - Dec 2022 (9 years 11 months)

Coordinated administrative, technical, and operational workflows for a multi-department office, managed multi-team documentation, and ensured operational compliance.

Operations Management Documentation Compliance Cross functional Coordination Problem Solving

Sales & Reservation Specialist

Corinthia Hotel

Jan 2010 - Dec 2013 (3 years 11 months)

Handled high-volume user enquiries, booking requests, and administrative correspondence, and provided VIP-level customer support.

Sales Reservations Customer Support Administrative Correspondence

Sales & Reservation Specialist

Radisson Sonya

Jan 2010 - Dec 2013 (3 years 11 months)

Handled high-volume user enquiries, booking requests, and administrative correspondence, and provided VIP-level customer support.

Sales Reservations Customer Support Administrative Correspondence

Sales & Reservation Specialist

Sokos Hotel

Jan 2010 - Dec 2013 (3 years 11 months)

Handled high-volume user enquiries, booking requests, and administrative correspondence, and provided VIP-level customer support.

Sales Reservations Customer Support Administrative Correspondence

Sales & Reservation Specialist

Park Inn

Jan 2010 - Dec 2013 (3 years 11 months)

Handled high-volume user enquiries, booking requests, and administrative correspondence, and provided VIP-level customer support. Recognized as Employee of the Month.

Sales Reservations Customer Support Administrative Correspondence