Open to opportunities

Mustafa Sefa

@mustafasefa

Message

Certified English teacher, native Turkish speaker.

Turkey

Message

What I'm looking for

I seek a dynamic role where I can leverage my communication skills and contribute to team success.

I am a dedicated customer representative with experience in providing exceptional service in high-pressure environments. My role at Teleperformance involved assisting English and German-speaking customers, ensuring their needs were met while maintaining a high level of satisfaction. I pride myself on my ability to communicate effectively and solve problems efficiently, which has been crucial in my interactions with clients.

Previously, I worked as a Reservation & Customer Operations Expert at TUI Travel Agency, where I coordinated group reservations and organized schedules for tours and accommodations. My attention to detail and organizational skills allowed me to streamline processes and enhance customer experiences. I am always eager to learn and adapt, making me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Customer Representative

Teleperformance

Feb 2023 - May 2024 (1 year 3 months)

Served as an English-speaking customer representative for the Turkish Football Federation's ticketing services, ensuring customer satisfaction and excellence in task execution. Handled inquiries from English and German-speaking customers regarding event attendance.

Customer Service Communication Problem Solving Task Management Event Coordination Customer Satisfaction Office Management

Reservation & Customer Operations Expert

TUIUK Travel Agency

May 2021 - Sep 2023 (2 years 4 months)

Managed group reservations and organized schedules for tours and hotel accommodations. Coordinated with guides and communicated with clients in Britain, presenting data effectively.

Customer Operations Scheduling Communication Data Presentation Team Collaboration

Business Analyst

ATA Freight

May 2020 - Feb 2022 (1 year 9 months)

Worked on a project basis as a Business Analyst, maintaining detailed data across multiple platforms and presenting logistics operations data to clients in the USA and India.

Data Analysis Project Management Client Communication Logistics Data Management Teamwork