Hasan Otlu
@hasanotlu
Ankara Team Lead with a strong background in customer service.
What I'm looking for
I am an experienced Customer Service Team Lead based in Ankara, Turkey, with a Bachelor's degree in English Language and Literature. My journey in customer service has equipped me with exceptional communication, time management, and critical thinking skills, which I utilize to deliver outstanding customer experiences. Over the past three years, I have thrived in fast-paced environments, leading teams and ensuring high productivity and efficiency.
In my recent role as a Team Lead at 5CA, I managed a diverse team of over 12 employees globally, conducting regular performance evaluations and providing constructive feedback to enhance team performance. My commitment to training and development has resulted in improved service delivery and employee satisfaction. I am passionate about leveraging my skills to continue providing exceptional customer service and support.
Experience
Work history, roles, and key accomplishments
Team Lead
5CA
Jul 2023 - Jun 2024 (11 months)
Managed a global team of 12+ employees to ensure productivity and efficiency in meeting project deadlines. Conducted performance evaluations and provided feedback to enhance team performance. Assisted in onboarding and training new hires, maintaining up-to-date training materials.
Team Lead
5CA
Jul 2023 - Jun 2024 (11 months)
Managed a global team of 12+ employees, ensuring productivity and efficiency in meeting project deadlines. Conducted performance evaluations and provided feedback to enhance team performance. Assisted in onboarding and training new hires, maintaining up-to-date training materials.
Customer Service Specialist
5CA
Jul 2022 - Jul 2023 (1 year)
Provided exceptional customer service as a Tier 2 specialist, addressing inquiries and resolving issues efficiently. Consistently met performance goals and assisted team leads with quality control topics, contributing to team success.
Customer Service Specialist
5CA
Jul 2022 - Jul 2023 (1 year)
Provided exceptional customer service and support, addressing inquiries and resolving issues promptly. Consistently met and exceeded customer service goals, contributing to team performance improvements.
English Translator
BMM Machinery
Jul 2021 - Jul 2022 (1 year)
Worked as an English-Turkish translator, facilitating communication during meetings and translating business documents. Edited and proofread translations for accuracy and readability, while building relationships with other firms.
English Translator
BMM Machinery
Jul 2021 - Jul 2022 (1 year)
Worked as an English-Turkish translator, facilitating communication during meetings and translating business documents. Edited and proofread translations for accuracy and readability.
English Tutor/Project Consultant
Ankara Etimesgut Education Center
Feb 2021 - Jun 2021 (4 months)
Tutored teachers in English to support their Reverse Integration project for an Erasmus program. Assisted in project communication and coordination with the Erasmus team.
English Tutor/Project Consultant
Ankara Etimesgut Education Center
Feb 2021 - Jun 2021 (4 months)
Tutored teachers in English to support their Reverse Integration project for an Erasmus program. Facilitated communication with the Erasmus team abroad to assist project members with travel and accommodation.
English Language Teacher
Ankara Hayriye Ethem Turhanli High School
Nov 2020 - Feb 2021 (3 months)
Developed lesson plans and activities to engage students in learning English. Utilized various teaching methods to promote participation and improve learning outcomes.
English Language Teacher
Ankara Hayriye Ethem Turhanli High School
Oct 2020 - Feb 2021 (4 months)
Developed lesson plans and activities to engage students in learning English. Utilized various teaching methods to enhance student participation and learning outcomes.
Intern English Teacher
Zonguldak Atatürk High School
Nov 2018 - Feb 2019 (3 months)
Assisted in teaching English to high school students, gaining practical experience in classroom management and lesson delivery.
Intern English Teacher
Zonguldak Atatürk High School
Nov 2018 - Feb 2019 (3 months)
Served as an intern English teacher, gaining practical experience in teaching and classroom management.
Education
Degrees, certifications, and relevant coursework
Anadolu University
Undergraduate Degree, Public Relations and Advertising
2018 - 2021
Pursued an undergraduate degree in Public Relations and Advertising, gaining insights into effective communication strategies and media relations.
Zonguldak Bulent Ecevit University
Bachelor of Arts, English Language and Literature
2015 - 2020
Completed a Bachelor's degree in English Language and Literature, focusing on developing strong communication skills, critical thinking, and an understanding of literary analysis.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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