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Hasan Otlu

@hasanotlu

Ankara Team Lead with a strong background in customer service.

Turkey
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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am an experienced Customer Service Team Lead based in Ankara, Turkey, with a Bachelor's degree in English Language and Literature. My journey in customer service has equipped me with exceptional communication, time management, and critical thinking skills, which I utilize to deliver outstanding customer experiences. Over the past three years, I have thrived in fast-paced environments, leading teams and ensuring high productivity and efficiency.

In my recent role as a Team Lead at 5CA, I managed a diverse team of over 12 employees globally, conducting regular performance evaluations and providing constructive feedback to enhance team performance. My commitment to training and development has resulted in improved service delivery and employee satisfaction. I am passionate about leveraging my skills to continue providing exceptional customer service and support.

Experience

Work history, roles, and key accomplishments

BM

English Translator

BMM Machinery

Jul 2021 - Jul 2022 (1 year)

Worked as an English-Turkish translator, facilitating communication during meetings and translating business documents. Edited and proofread translations for accuracy and readability, while building relationships with other firms.

AC

English Tutor/Project Consultant

Ankara Etimesgut Education Center

Feb 2021 - Jun 2021 (4 months)

Tutored teachers in English to support their Reverse Integration project for an Erasmus program. Facilitated communication with the Erasmus team abroad to assist project members with travel and accommodation.

AS

English Language Teacher

Ankara Hayriye Ethem Turhanli High School

Oct 2020 - Feb 2021 (4 months)

Developed lesson plans and activities to engage students in learning English. Utilized various teaching methods to enhance student participation and learning outcomes.

ZS

Intern English Teacher

Zonguldak Atatürk High School

Nov 2018 - Feb 2019 (3 months)

Assisted in teaching English to high school students, gaining practical experience in classroom management and lesson delivery.

Education

Degrees, certifications, and relevant coursework

Anadolu University logoAU

Anadolu University

Undergraduate Degree, Public Relations and Advertising

2018 - 2021

Pursued an undergraduate degree in Public Relations and Advertising, gaining insights into effective communication strategies and media relations.

Zonguldak Bulent Ecevit University logoZU

Zonguldak Bulent Ecevit University

Bachelor of Arts, English Language and Literature

2015 - 2020

Completed a Bachelor's degree in English Language and Literature, focusing on developing strong communication skills, critical thinking, and an understanding of literary analysis.

Tech stack

Software and tools used professionally

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Hasan Otlu - Team Lead - 5CA | Himalayas