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Celal Akhan

@celalakhan

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Customer relations specialist dedicated to enhancing client satisfaction.

Turkey

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What I'm looking for

I seek a role in a dynamic environment where I can enhance customer experiences and contribute to team success.

With a professional background in customer relations since 2016, I am committed to learning and sharing my experiences with my team. I have received training on customer satisfaction and psychology from one of the world's leading technology companies. I understand that customer experience is a delicate matter that can either bind or alienate existing clients.

Throughout my career, I have embraced this sensitivity and achieved numerous successes in my roles. I continuously strive to improve myself and adapt to the evolving industry standards. My recent position as a Customer Relations Specialist at Net Holding has allowed me to apply my skills effectively, achieving a 99% customer satisfaction rate through prompt and effective problem-solving.

I am passionate about enhancing operational efficiency and supporting my colleagues with process improvement suggestions. I look forward to further developing my career in customer relations and contributing to a dynamic team.

Experience

Work history, roles, and key accomplishments

Customer Relations Specialist

Net Holding - Merit Otel

Apr 2024 - Jan 2025 (9 months)

Responsible for customer relations in the accommodation and hotel industry. Ensured high levels of customer satisfaction and managed guest inquiries effectively.

Customer Relations Hospitality Customer Service Communication Problem Solving

Operations Specialist

Vivo

Sep 2023 - Apr 2024 (7 months)

Provided effective customer support via email, chat, and phone, achieving a 99% customer satisfaction rate. Successfully resolved customer issues and contributed to improving operational efficiency through process development suggestions.

Customer Support Email Support Chat Support Phone Support Customer Satisfaction Process Improvement Team Collaboration Data Analysis Problem Solving Communication

Customer Relations Coordinator

DaF Akademie

Nov 2021 - Oct 2022 (11 months)

Coordinated customer relations for an online language school, connecting students and workers with suitable teachers for educational or immigration purposes. Managed inquiries and ensured smooth communication between students and instructors.

Customer Relations Coordination Online Education Communication Problem Solving Customer Service Language Training CRM Interpersonal Skills

Operations Specialist

Scotty

Apr 2019 - Aug 2019 (4 months)

Resolved problems between couriers and customers, managed refunds and promotions, and conducted fraud tracking. Ensured all operational processes were reported to management.

Customer Service Problem Solving Fraud Detection Reporting Logistics Customer Support Communication Operations Management

Customer Service Specialist

Sinemia

Sep 2018 - Mar 2019 (6 months)

Ensured customer satisfaction and provided solutions to potential problems for users of the Sinemia mobile application, which operated on a monthly subscription system. Managed customer inquiries and resolved issues efficiently.

Customer Service Mobile Application Problem Solving Customer Satisfaction Communication CRM Technical Support

Call Center Specialist

Apple Inc.

Mar 2016 - Jul 2017 (1 year 4 months)

Assisted customers using Apple operating systems with software-related issues. Provided call center training to new teams based on outstanding internal achievements.

Customer Service Technical Support apple Call Center Operations Training Communication Problem Solving Customer Satisfaction

Receptionist

Byzantium Hotel & Suites

Apr 2015 - Feb 2016 (10 months)

Provided reception services, assisting local and international guests. Managed tour sales and ensured a positive guest experience.

Tourism Sales Communication Hotel Operations Customer Service Problem Solving

Game Manager

Bigpoint Gmbh

Jan 2012 - Nov 2013 (1 year 10 months)

Responded to and resolved player tickets as a volunteer. This experience significantly influenced the decision to pursue a career in customer relations.

Customer Support Problem Solving Communication Ticketing Customer Service Online Community Management

Education

Degrees, certifications, and relevant coursework

Anadolu Üniversitesi Açıköğretim Fakültesi

ÖnLisans, Halkla İlişkiler ve Tanıtım

Halkla İlişkiler ve Tanıtım alanında uzaktan eğitim programına devam etmekteyim. Bu program, müşteri ilişkileri ve tanıtım stratejileri konularında bilgi birikimimi artırmamı sağlamaktadır.