Open to opportunities

Hazal Bayazit

@hazalbayazit

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Proactive professional with 5+ years in customer service and operations.

Turkey

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What I'm looking for

I seek a role that fosters innovation, teamwork, and growth opportunities.

I am a proactive and adaptable professional with over five years of experience in customer service and virtual operations, particularly within tech-forward environments. My journey has equipped me with a robust skill set in managing digital storefronts, optimizing operational flows, and delivering high-quality technical support. I thrive in dynamic settings where I can leverage my analytical skills to drive performance and enhance customer satisfaction.

At Reef Technology, I played a pivotal role in system monitoring and virtual storefront management, where I utilized tools like Tableau to create insightful reports that informed decision-making. My collaboration with remote teams ensured data consistency and operational efficiency. I have also successfully managed marketing campaigns and processed payments, demonstrating my ability to handle multiple responsibilities while maintaining a focus on customer engagement and sales performance.

My experience extends to providing front-line support at Apple, where I specialized in technical troubleshooting and customer education. I am passionate about fostering positive customer experiences and have a proven track record of improving team KPIs. I am now looking to bring my expertise in operations and customer service to a forward-thinking organization that values innovation and teamwork.

Experience

Work history, roles, and key accomplishments

iOS & iOS+ Customer Advisor

Apple via Webhelp

Oct 2019 - Present (5 years 9 months)

Provided front-line support for iOS-related customer inquiries, specializing in technical troubleshooting and feature education. Promoted to iOS+ support, expanding responsibilities to include iTunes and additional Apple services.

Customer Support Technical Support ITunes Customer Satisfaction Coaching

English Tutor

American Culture Language School

Jan 2015 - Present (10 years 6 months)

Taught English to middle school students and adult learners in group and private settings. Led specialized classes in medical English terminology for pre-med and med students.

Curriculum Development Private Tutoring

Survey Conductor

Etik Research

Jan 2013 - Present (12 years 6 months)

Conducted street and phone surveys, verifying participant authenticity. Supported the creation of research summaries.

Survey Research Data Collection Data Entry

Freelance Project Contributor

AonData

Participated in a Turkish transcription project and a Magic Sound Voice Recording Project.

Transcription Voice Recording Turkish Data Annotation

Freelance Project Contributor

Telus International

Performed mobile ad reviews and search quality ratings. Also conducted sensitive content evaluation tasks.

Search Quality Rating Content Moderation Mobile Advertising

Operations Specialist

Reef Technology

Mar 2023 - Present (2 years 4 months)

Ensured smooth communication and execution across all functions, handling internally submitted tickets and delivering high-quality technical support to internal teams, partners, and stakeholders. Collaborated with major third-party delivery platforms for issue resolution and worked closely with product teams to tailor platform releases.

Technical Support Stakeholder Management Collaboration Onboarding DoorDash Grubhub JustEat Deliveroo

Virtual Storefront Management

Reef Technology

Jan 2022 - Present (3 years 6 months)

Managed and optimized digital storefronts to improve product visibility, reduce bottlenecks, and increase order volume. Set up marketing campaigns to drive customer engagement and improve sales performance.

Digital Storefront Management Marketing Campaigns Payment Processing Customer Engagement Sales Performance

System Monitor

Reef Technology

May 2021 - Present (4 years 2 months)

Created daily reports using Tableau and tracked performance metrics across multiple operational flows. Flagged key insights for actionable decision-making by internal teams and leadership, escalating issues and performing necessary follow-ups.

Tableau Data Analysis Performance Metrics Reporting Cross Functional Collaboration

Freelance Project Contributor

Fiverr

Completed a dialogue recording project in Turkish and a game localization project for Whiteout Survival from English to Turkish. Also performed a word pronunciation voice recording project in Turkish.

Voice Acting Turkish English Language

Education

Degrees, certifications, and relevant coursework

Dokuz Eylul University

Bachelor of Arts, Translation & Interpreting

Completed a Bachelor of Arts in Translation & Interpreting, focusing on Turkish, English, and German languages. Gained comprehensive skills in linguistic analysis and cross-cultural communication.