Seniha Yeni

Worked as Contact Center Supervisor at TicketNetwork.

Worked as Senior Customer Service Specialist at TicketNetwork.

I was responsible for hiring, training, and providing professional development for sales team and setting weekly, monthly, or quarterly goals based on the team's performance to date. Also I generated reports tracking how well each individual achieves these seasonal targets.
Designed and implemented a strategic business plan that expands company’s customer base and ensure it’s strong presence.

-Handle customer interactions, giving detailed,
personalized, friendly & polite service to ensure customer retention
- Memorized all company products and services to be able to answer all customer questions quickly and efficiently, and make relevant upsells.
- Receive source data such as customer names, addresses, and phone numbers, and enter data into various customer service software
-Trained 3

-Answering customer questions about the company, products, or services
-Giving remote technical support to customers
-Remote system setup and assisting the customer with system usage
-Resolving customer complaints
-Directing customers to the right department or supervisor
-Taking orders or processing payments
-Making changes to customers' accounts
-Handling returns and exchanges
-Addressing bill

-Answering customer questions about the company, products, or services
-Resolving customer complaints
-Directing customers to the right department or supervisor
-Taking orders or processing payments
-Making changes to customers' accounts
-Handling returns and exchanges
-Addressing billing concerns
-Keeping records of customer interactions
-Selling products and services
-Training new employees ab

-capture the receipt image immediately,
-read the receipt using OCR,
-route it through the correct workflow,
-export it to accounting, and
-reimburse it to your bank account within 24 hours.