Ibtissam Ben hdyah

Managed multichannel customer interactions (voice, email, chat) to ensure consistent service and resolve complaints effectively. Achieved customer service goals and sales targets by following communication procedures and maintaining detailed records.

Greeted customers and consulted with mechanics to advise on necessary repairs and alternatives. Provided in-depth information on parts and services, scheduled appointments, and managed vehicle drop-off/pick-up. Maintained positive customer relationships to ensure repeat business.

Welcomed clients, provided company service information, and managed incoming calls, emails, and messages. Maintained updated records and files, assisting with administrative duties like travel arrangements and schedules.

Handled incoming customer inquiries, processed payments and refunds accurately. Maintained detailed records of customer interactions and updated customer information in the system.

Greeted guests, managed check-in and check-out processes, and responded to all guest questions and requests. Handled phone calls and efficiently managed guest bookings and reservations.