ihabe Zachariah

I’m an “influential and self-motivated personality” with an exemplary track record in customer engagement, service delivery, and quality management. I build relationships across customers and partners to generate opportunities through consistent, target-driven communication.

As a Customer Care Rep / Call center agent for Specialty Life Insurance, Ontario, Canada, I handle both “outbound/inbound calling” and focus on getting the right customers to the right solutions. Previously at OUTSOURCE GLOBAL (OGTL), I reached out to claimants to prequalify them, addressed customer complaints and concerns, informed customers about available services, and excelled as a cold caller—often serving as the link to a Licensed Insurance agent.

Earlier, at Digital Dreams ICT Academy, I supported hands-on technology outcomes by installing software and hardware components, resolving IT problems, assisting users in diagnosing issues, and replacing or debugging hardware and software when needed. I also bring strengths in “Customer Relationship Management,” “Project Management,” “Microsoft Office and Packages,” and “Web Development,” with a practical, problem-solving mindset.