Ademola Oriola

I am a customer service professional with over five years of experience delivering high-volume inbound voice support across finance and healthcare programs. I consistently handle 130–150+ calls per 8-hour shift while maintaining accuracy, quality, and strong customer satisfaction.

My strengths include issue resolution, customer de-escalation, precise CRM documentation, and adherence to regulatory and HIPAA standards when handling sensitive data. I have supported financial proxy services, benefits eligibility, and claims workflows in fast-paced contact center operations.

I bring technical foundations from an OND in Computer Engineering and certifications including Google IT Support Professional and multiple customer service and IT help desk credentials. I apply organized case documentation, ticketing systems, and time-management practices to meet productivity targets.

I am collaborative, detail-oriented, and committed to professional communication, active listening, and continuous improvement to deliver reliable support and positive customer outcomes.