Open to opportunities

chibuike onyema

@chibuikeonyema

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Customer Support and Success professional delivering technical guidance and high-satisfaction outcomes.

Nigeria

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What I'm looking for

I’m looking for a customer-facing role where I can combine technical support, clear client communication, and high-volume problem solving to improve satisfaction—using structured processes like SOPs and CRM to drive measurable results.

I’m a customer-focused, results-driven professional with strong experience in customer support, client communication, and technical assistance across technology, education, and travel. I’m known for managing high-volume interactions, resolving complex issues efficiently, and delivering clear guidance to diverse, international audiences.

At Lustre, I provided technical support and product guidance to 200+ educational institutions, achieving an 85% first-call resolution rate and reducing recurring support requests by 40% through virtual onboarding and training. At Halden Travels Limited, I maintained a 95% customer satisfaction rating while handling 50+ daily inquiries and cutting complaint resolution time by 30% through improved communication workflows.

Experience

Work history, roles, and key accomplishments

Insurance Sales Specialist

Calls Experts Insurance

Dec 2023 - Feb 2026 (2 years 2 months)

Conducted outbound cold calls to introduce final expense life insurance options, qualify prospects, and route warm transfers to licensed advisors. Maintained compliant discovery conversations, handled objections, and ensured accurate CRM call logging while meeting daily contact and qualified transfer targets.

Cold Calling Lead Qualification Insurance Sales Objection Handling Compliance Prospecting

Customer Support Representative

Lustre

Feb 2022 - Dec 2023 (1 year 10 months)

Provided technical support and product guidance to 200+ educational institutions, achieving an 85% first-call resolution rate. Led virtual onboarding and training that reduced recurring support requests by 40%, and fed user feedback to the product development team to improve platform features.

Customer Support Technical assistance Product Guidance First Call Resolution Onboarding Training Delivery User Feedback Communication

Customer Success Specialist

Halden Travels Limited

Mar 2020 - Dec 2022 (2 years 9 months)

Managed end-to-end international travel arrangements and maintained a 95% customer satisfaction rating. Resolved complex inquiries for 50+ clients daily via phone and email, coordinating with international partners, and reduced complaint resolution time by 30% through improved communication workflows.

& Customer Success Travel Coordination Customer Support Complaint Resolution International Partnerships Customer Satisfaction

Web Developer / Computer Instructor

HIIT PLC

Jan 2019 - Aug 2019 (7 months)

Gathered client requirements and managed communications for web development projects while maintaining consistent stakeholder engagement across project lifecycles. Delivered structured computer studies instruction and achieved a 92% client satisfaction rate through clear expectation management and documented progress reporting.

Web Development Support Stakeholder Management Expectation Management Instruction Delivery Technical Communication Progress Reports Time Management Multitasking Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Nnamdi Azikiwe University

Bachelor of Science, Pure and Industrial Chemistry

2019 - 2023

Grade: First Class Honors

Activities and societies: Relevant coursework: Technical Communication, Information Systems

Earned a B.Sc. in Pure and Industrial Chemistry with First Class Honors. Completed coursework including Technical Communication and Information Systems.