Igor Lobanov
@igorlobanov
I resolve customer issues and coordinate support workflows across teams.
GeorgiaWhat I'm looking for
At Lotte Hotel St. Petersburg, I handled guest inquiries, complaints, escalations, and night operations in a five-star environment, helping maintain a 97% guest satisfaction score during 80%+ occupancy. I coordinated five cross-functional teams, trained more than 10 employees, and was recognized as Best Manager in Q4 2020.
I'm transitioning into customer or product support, bringing structured troubleshooting, ticket triage, Zendesk basics, and clear documentation to the work. I also manage an independent 2D game project in GitLab and translate stakeholder feedback into actionable requirements as an animation director.
Experience
Work history, roles, and key accomplishments
Night Manager
Lotte Hotel St. Petersburg
Aug 2019 - Aug 2021 (2 years)
Managed 5-star hotel operations during night shifts, maintaining a 97% guest satisfaction score during 80%+ occupancy. Coordinated cross-functional teams, handled escalated requests, and provided training sessions for over 10 employees.
Education
Degrees, certifications, and relevant coursework
Coursera
Professional Certificate, Project Management
Completed the Google Project Management Professional Certificate in April 2026.
Northern Arctic Federal University
Bachelor of Linguistics, Linguistics
2012 - 2016
Bachelor of Linguistics degree from Northern Arctic Federal University, completed from 2012 to 2016.
Availability
Location
GeorgiaAuthorized to work in
Job categories
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