Open to opportunities

Anuar Zeken

@anuarzeken

Message

I resolve high-volume customer issues for global digital platforms.

Georgia

Message

What I'm looking for

I'm looking for a fast-paced, international or remote support role where I can resolve customer and technical issues, work with CRM and ticketing systems, collaborate across teams, and continue growing in software functional testing and API testing.

At Majorel, I resolved 200+ daily customer tickets and user-reported issues for international social media platforms with 98% accuracy. I completed platform policy and safety training and was promoted to Senior Support within six months.

I've supported customers, landlords, and international visitors across email, chat, phone, WhatsApp, and in-person environments. At ApartX, I created Figma, Adobe Premiere, and Excel guides to help clients use the platform and smart-keylock system; at EXPO 2020 Dubai, I supported 500+ daily visitors in English, Russian, and Kazakh.

I've also contributed as a remote research assistant, collecting, cleaning, validating, and fact-checking structured government-policy datasets. I thrive in fast-paced international teams and bring technical troubleshooting, CRM experience, and clear multilingual communication.

Experience

Work history, roles, and key accomplishments

Trust & Safety Customer Expert

Majorel

Mar 2024 - Aug 2025 (1 year 5 months)

Resolved 200+ daily customer tickets and user-reported issues for international social media platforms with 98% accuracy. Completed training on platform policy and safety guidelines; promoted to Senior Support within 6 months.

CRM Ticketing Systems Customer Support Policy Enforcement Troubleshooting

Research Assistant

CoronaNet Project

May 2023 - Sep 2023 (4 months)

Collected, cleaned, and validated large datasets related to government policies. Collaborated with international team members in Excel on a shared database, focused on fact-checking and sourcing information.

Data Collection Data Cleaning Excel Fact Checking Analytical Thinking

Growth & Customer Specialist

ApartX

Jun 2022 - Oct 2022 (4 months)

Provided customer support to landlords via WhatsApp, resolving technical and account issues on the platform. Designed instructional guides, videos, and slideshows to help clients understand the platform and smart-keylock system.

Customer Support Figma Excel Instructional Design

Bartender / Service Staff

Victoria's Restaurant

May 2022 - Sep 2022 (4 months)

Prepared drinks and delivered fast-paced, high-volume customer service while managing multiple orders simultaneously. Managed restocking and inventory counts, supported room service, and contributed new drink ideas to the menu.

Customer Service Bartending Inventory Management Multitasking

Lifeguard

Clear Blue Pools & Spas

May 2022 - Sep 2022 (4 months)

Ensured customer safety with quick decision-making and consistent protocol enforcement. Opened and closed the pool daily, maintained cleanliness and inventory, and controlled access to authorized personnel only.

Decision making Inventory Management Customer Service

Customer Service Manager

EXPO 2020 Dubai

Dec 2021 - Apr 2022 (4 months)

Delivered outstanding guest support to 500+ daily international visitors, resolving inquiries in English, Russian, and Kazakh. Served as a cultural guide, sharing insights about Kazakhstan with international guests.

Customer Service Multilingual Communication