Dudu Komladze
@dudukomladze
I resolve customer issues across telecom, e-commerce, and hospitality in four languages.
GeorgiaWhat I'm looking for
I've supported customers at Brandlink Georgia, Airbnb, Helfy, and O2–EPOS across chat, tickets, guest stays, and telecommunications products. I handle inquiries, guide orders, resolve issues, and maintain strong compliance discipline.
At Helfy, I diagnosed website issues, escalated reproducible bugs to developers, and analyzed user friction to support UX improvements. I work in Georgian, English, German, and Russian using Zendesk, HubSpot, Slack, and DingTalk.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Brandlink Georgia
Jun 2026 - Present (3 months)
Handles customer inquiries and support tickets using DingTalk.
Managed guest communication and resolved guest-reported issues throughout the stay lifecycle, from booking questions to on-the-ground problems. Co-hosted listings, handling listing upkeep and quality checks alongside day-to-day guest support.
Customer Service Agent
Helfy
Nov 2024 - Jul 2025 (8 months)
Provided customer support via chat, using Slack and HubSpot, guiding users through the order process and offering product selection assistance. Acted as first-level technical QA, diagnosing and escalating reproducible defects to the development team.
Customer Support Specialist
O2 – EPOS
Nov 2022 - Jul 2023 (8 months)
Supported and advised B2C customers in the German market on telecommunications products, rapidly mastering complex product portfolios. Maintained strict adherence to sales compliance and procedural governance requirements.
Education
Degrees, certifications, and relevant coursework
Tbilisi State University
Law
Studied at the Faculty of Law.
GLC School
Attended a German private school.
Academy of Digital Industries
Digital Marketing
Completed training in digital marketing.
IT Academy STEP
Front-End Web Development Course, Front-End Web Development
2022 - 2022
Completed a Front-End Web Development course covering HTML5, CSS3, and modern JavaScript.
Cambridge English
Cambridge English Level 1 Certificate in ESOL International (First), English
Grade: B2–C1
Earned the Cambridge English Level 1 Certificate in ESOL International (First), Grade B2–C1.
Kultusministerkonferenz
Deutsches Sprachdiplom der Kultusministerkonferenz — Stufe I (DSD I), German
2019 - 2020
Grade: B2
Earned the Deutsches Sprachdiplom der Kultusministerkonferenz Stufe I (DSD I) at B2 level.
TOEFL Junior
TOEFL Junior Standard Test, English
2018 - 2019
Completed the TOEFL Junior Standard Test in 2018 and 2019.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Salary expectations
Job categories
Skills
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