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Ana khidesheli

@anakhidesheli

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Experienced Live Support Team Lead with strong customer service skills.

Georgia

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What I'm looking for

I am looking for a role that allows me to lead a team, foster growth, and enhance customer satisfaction in a supportive environment.

With over five years of experience in customer support, I have honed my ability to build relationships, solve problems, and diffuse difficult situations effectively. As a Live Support Team Lead at Evolution, I ensure that my team meets company standards and delivers exceptional service. My attention to detail and positive attitude have been key to my success in leading a team that consistently achieves high-quality results.

In my role, I monitor team performance, provide feedback, and set targets to help my team excel. I take pride in recruiting and training new members, ensuring they are well-prepared to meet the challenges of our dynamic environment. My commitment to mentoring and coaching has fostered a collaborative atmosphere where team members can thrive and contribute to our shared goals.

Experience

Work history, roles, and key accomplishments

Live Support Team Lead

Evolution

Jan 2023 - Present (2 years 5 months)

Monitored team performance, evaluated agents, and provided feedback to ensure adherence to company standards. Recruited, trained, and mentored new team members, preparing qualification assurance tests and conducting informative meetings.

Team Leadership Performance Monitoring Coaching Recruitment Training Quality Assurance Microsoft Office Atlassian Confluence Jira Slack

Customer Support Representative

Evolution

Jan 2019 - Present (6 years 5 months)

Resolved product/service issues, troubleshooted problems, and provided ongoing technical assistance to customers. Handled incoming requests professionally, escalating cases to relevant departments and performing technical investigations.

Customer Service Technical Support Troubleshooting Log Analysis Problem Solving Microsoft Office Atlassian Confluence Jira Slack

Game Presenter

Evolution

Jan 2019 - Present (6 years 5 months)

Presented live games for online players, maintaining entertaining and professional standards during sessions. Assisted players with technical issues and game-related questions.

Live Streaming Entertainment Communication Public Speaking

Education

Degrees, certifications, and relevant coursework

Ilia State University

Bachelor’s degree, Graphic Art

Currently pursuing a Bachelor's degree in Graphic Art, developing skills in visual communication, design principles, and various artistic mediums. Engaged in coursework covering digital art, illustration, and design software.

Icarus

Culinary degree, Cook

Completed a culinary degree program, gaining foundational knowledge and practical skills in cooking and food preparation. Focused on various culinary techniques and kitchen management.

Bank of Georgia

Certificate, Digital Marketing

Completed a program in Digital Marketing, acquiring knowledge in online marketing strategies, search engine optimization, social media marketing, and analytics. Gained practical skills in developing and executing digital campaigns.