At SupportYourApp, I led a customer support team handling chat, email, and ticket-based inquiries. I coached agents and monitored KPIs including CSAT, AHT, FRT, and SLA compliance.
At Neo Group, I supported customers across several markets in the iGaming direction through live chat, email, and calls. I also used AI tools to translate messages from customers who don’t speak English.
At WOLT, I worked as an English Language Support Specialist on the Greek side, helping couriers, customers, and restaurants through chat and call support.
At EYR Holistic, I support customers by phone and email, resolve order issues, and provide reports to stakeholders. I hold Bachelor's and Master's degrees in International Relations from The University of Georgia and Georgian Institute of Public Affairs - GIPA.
